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Let your AgentCalls agent open, look up and update ServiceNow tickets while on the phone.

Connect ServiceNow to your AgentCalls agent and it can work with your support records during a call. It can look up a ticket, create a new incident, add a file to a record, or update an existing request, all using the tables your team already uses. Connect with your own ServiceNow credentials from the tool's settings. Your agent then has access to 171 actions, so callers get answers and your team gets clean records without anyone switching screens.

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What your agent can do with ServiceNow

  • Look up an existing record by ID and read its status back to the caller
  • Create a new incident or request in any table you choose, with the details taken from the call
  • Attach a file to a record, or find a file already stored against a record
  • Update or remove a record when a caller asks for a change or cancellation

ServiceNow exposes 171 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller checks the status of a support ticket

  1. Caller

    Hi, I opened a ticket last Tuesday about our printer. Can you tell me where it stands?

  2. Agent

    Of course. Can I have the ticket number, or the email address you used to open it?

  3. Caller

    It's INC0047213.

  4. Agent

    Thanks, Mark. That ticket is assigned to Rachel in the field support team. It was marked in progress this morning, and she expects to visit on Thursday at 10 a.m.

New incident logged during a call

  1. Caller

    Our point-of-sale system won't take card payments. We're at the Leeds branch and it's stopping customers.

  2. Agent

    I'm sorry about that. I'll log it now as a high-priority incident for the Leeds branch.

  3. Agent

    Done. Your reference is INC0047890. The on-call engineer has been notified, and you'll get an email update within the hour.

  4. Caller

    Thank you. Can you add the error code from the screen?

  5. Agent

    Yes, read it out and I'll attach it to the record.

Outbound follow-up on a pending request

  1. Agent

    Good afternoon, this is a call for Priya Shah about her onboarding request. Is now a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    The laptop for your new starter is ready for collection. Your request REQ0019342 is now marked complete, so I've closed it in ServiceNow for you.

  4. Caller

    Brilliant. Can you move the pickup to Friday morning?

  5. Agent

    Friday at 9 a.m. is booked. I've updated the request with that time.

How to connect ServiceNow

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect ServiceNow

    From Integrations in the dashboard, choose ServiceNow and enter the connection details from your ServiceNow account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the ServiceNow actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with ServiceNow during the call or afterwards?

Both. Your agent can look up, create and update records while the call is live. It can also add notes or files once the call ends, if you set that up.

What do I need to connect ServiceNow?

You need an active ServiceNow account with access to the tables you want the agent to use. Connect it with your own credentials from the tool's settings, from the AgentCalls dashboard.

Which plan includes the ServiceNow integration?

Integrations, including ServiceNow, are included from the Growth plan. You can switch plans from your AgentCalls dashboard at any time.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with ServiceNow.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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