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Give your phone agent Voiceflow knowledge, transcripts and conversation state.

Voiceflow is where many teams build and test their conversational agents. Connect your Voiceflow account and your AgentCalls agent can read the knowledge it needs, look up what happened in past conversations, and keep variables up to date. Your agent can check the current agent configuration, pull a transcript when a caller refers to an earlier chat, or import a public web page into your knowledge base after a call so the next caller gets a better answer. Your team stays in control of which projects and environments the agent can reach.

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What your agent can do with Voiceflow

  • Look up a caller's conversation state, including variables and where they are in a flow.
  • Pull a past transcript when a caller says they already spoke with your team.
  • Import a public web page into your Voiceflow knowledge base after a call.
  • Read current agent configuration so answers match what is live in your project.

Voiceflow exposes 20 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller continues an earlier chat

  1. Caller

    Hi, I started a chat on your website yesterday about my order. Can someone pick that up?

  2. Agent

    Yes, I can see that conversation. You asked about moving delivery to Thursday. Is that still what you need?

  3. Caller

    Yes, Thursday works. Please confirm it.

  4. Agent

    Done. Your delivery is set for Thursday between 2 and 4 pm. You will get a text confirmation shortly.

Knowledge gap after a call

  1. Caller

    Do you ship to Dubai, and how long does it take?

  2. Agent

    We ship to Dubai in three to five working days. Let me check the current shipping page to be sure.

  3. Caller

    Thanks. Is there a fee?

  4. Agent

    Orders over 200 dirhams ship free. Smaller orders have a flat fee of 25 dirhams.

Outbound follow-up on a support question

  1. Agent

    Hello, this is Sam from Northside Dental calling for Maria Lopez. You asked last week about your post-treatment instructions. Do you have a minute?

  2. Caller

    Yes, I still have a question about the mouthwash.

  3. Agent

    Of course. Our guide says to wait thirty minutes after brushing before using it. Would you like me to send the full instructions to your phone?

How to connect Voiceflow

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Voiceflow

    From Integrations in the dashboard, choose Voiceflow and enter the connection details from your Voiceflow account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Voiceflow actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can read conversation state and transcripts during a live call, and it can import knowledge documents or update variables as part of follow-up work.

What do I need to connect Voiceflow?

You need a Voiceflow account with access to the project you want to use. Sign in from the AgentCalls dashboard and choose the project and environment, using the credentials from your Voiceflow settings.

Which plan includes this integration?

Tool integrations are included from the Growth plan.

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Put your agent to work with Voiceflow.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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