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Customer support

Sendbird AI Chatbot

Connect Sendbird AI Chatbot so your agent can answer chat-style questions and hand off to your team.

Connect Sendbird AI Chatbot to AgentCalls and your phone agent can work with the same support conversations your customers already have in your app. During a call, the agent can look up the context of a customer's open chat, answer common questions from your knowledge base, and pass the caller to a person in your team with the conversation history attached. Use it to keep phone and in-app support in one place rather than two separate queues.

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What your agent can do with Sendbird AI Chatbot

  • Look up a customer's open support conversation during a call
  • Answer common questions using your existing chatbot knowledge
  • Hand the caller to a team member with the conversation history attached
  • Log call outcomes back into the customer's support thread

Sendbird AI Chatbot exposes 6 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller checking on an open support chat

  1. Caller

    Hi, I opened a chat with you yesterday about a refund but I haven't heard back.

  2. Agent

    Thanks for calling. I can see your chat from yesterday about the refund for order 4471. The team has it marked as pending review.

  3. Caller

    Can someone tell me when it will be done?

  4. Agent

    It usually takes two business days from review. I've added a note to your chat that you called today, so the team will see it.

Common question answered from the chatbot

  1. Caller

    Do you ship to Dubai?

  2. Agent

    Yes, we ship to Dubai. Standard delivery takes three to five working days, and orders over 200 dirhams ship free.

  3. Caller

    Great, can I change my address on an order I already placed?

  4. Agent

    You can, as long as the order hasn't left our warehouse. I'll open a chat with the team so they can update it for you.

Handoff to a team member

  1. Caller

    My account is locked and the chat bot kept sending me the same link.

  2. Agent

    I'm sorry about that. I'm passing you to Maria on our support team now. She can see the full chat history, so you won't need to repeat yourself.

  3. Caller

    Okay, thank you.

How to connect Sendbird AI Chatbot

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Sendbird AI Chatbot

    From Integrations in the dashboard, choose Sendbird AI Chatbot and enter the connection details from your Sendbird AI Chatbot account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Sendbird AI Chatbot actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. During a call your agent can read open conversations and answer questions. After the call, it can add a summary to the customer's support thread so your team sees what was discussed.

What do I need to connect it?

You need an active Sendbird account with access to AI Chatbot. Sign in from your AgentCalls dashboard, open Tools, choose Sendbird AI Chatbot and enter your credentials from the Sendbird settings page.

Which plan includes this integration?

Tool integrations, including Sendbird AI Chatbot, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Sendbird AI Chatbot.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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