Lookup during a call
- Caller
Can you check the status of my request?
- Agent
One moment. I can see it in Request Tracker (RT): it was updated this morning and is marked as in progress.
Request Tracker (RT)
Let your voice agent read from and write to Request Tracker (RT) during and after calls.
Connect Request Tracker (RT) to AgentCalls and your agent can use its actions as tools: look information up while the caller waits and record what was agreed when the call ends. You choose which of the 11 actions the agent may use and whether each runs during the call or afterwards.
What your agent can do with Request Tracker (RT)
- Look up records in Request Tracker (RT) while the caller is on the line
- Create or update entries in Request Tracker (RT) after the call with the summary attached
- Choose per action whether it runs mid-call or in the post-call step
Request Tracker (RT) exposes 11 actions. You choose which ones the agent may use and whether each runs during or after the call.
Example calls
Logging the outcome
- Caller
Please note that I'd like a call back on Monday.
- Agent
Noted. I've recorded the request in Request Tracker (RT) and the team will call you Monday morning.
Follow-up after the call
- Agent
Thanks for calling. I'll send the details to the team now.
- Caller
Great, thank you.
How to connect Request Tracker (RT)
- 1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
- 2
Connect Request Tracker (RT)
From Integrations in the dashboard, choose Request Tracker (RT) and enter the connection details from your Request Tracker (RT) account settings.
- 3
Choose the actions
In the agent editor, enable the Request Tracker (RT) actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.
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Questions, answered.
What do I need to connect Request Tracker (RT)?
An account with Request Tracker (RT) and its connection details from your Request Tracker (RT) settings, entered once in the AgentCalls dashboard.
Which plan includes integrations?
Tool integrations are included from the Growth plan.
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Put your agent to work with Request Tracker (RT).
Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.