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Customer support

Productlane

Productlane support and feedback, handled by your agent on the phone.

Connect Productlane and your agent can work with the support and feedback you already collect. During a call it can look up what a customer has reported, point them to the right help article, and log new feedback. Productlane is built on Linear, so product context stays close to the people who answer questions.

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What your agent can do with Productlane

  • Point callers to the right Productlane docs article during the call
  • Check whether a feedback or support item is already logged before creating a duplicate
  • Log new feature requests or bug reports from what the caller describes
  • Send a summary of the call to your team after the call ends

Productlane exposes 39 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks how to use a feature

  1. Caller

    Hi, I can't find where to set up custom roles in my account.

  2. Agent

    Sure, I can help with that. I'm opening the setup guide for roles now, and I'll text you the link so you can follow along.

  3. Caller

    Perfect, thanks.

  4. Agent

    Happy to help. The link is on its way to your phone.

Caller reports a bug

  1. Caller

    The export button on the reports page does nothing when I click it.

  2. Agent

    Thanks for flagging that. Which browser are you using, and roughly what time did it happen?

  3. Caller

    Chrome, around 10:30 this morning.

  4. Agent

    I've logged it as a bug with those details and linked it to your account. The team will follow up by email.

Caller asks about a feature request

  1. Caller

    Do you support a shared inbox for our team yet? I asked about this last month.

  2. Agent

    I can check. I see a request from Maria Lopez on the 14th for a shared inbox, and it's still open. I'll add your name and company to it so the team sees more interest.

  3. Caller

    Please do. Let me know when it ships.

  4. Agent

    Done. You'll be notified when it's updated.

How to connect Productlane

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Productlane

    From Integrations in the dashboard, choose Productlane and enter the connection details from your Productlane account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Productlane actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Productlane during the call or after it?

Both. During a call your agent can look up docs, check existing feedback and log new items. After a call it can send a summary to your team.

What do I need to connect Productlane?

A Productlane account and its connection details, which you enter in the AgentCalls dashboard. You sign in there and connect it in a few minutes.

Which plan includes this integration?

Integrations are included from the Growth plan.

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Put your agent to work with Productlane.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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