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Calendars & booking

Planyo Online Booking

Let your agent check availability and book Planyo reservations during the call.

Planyo Online Booking covers days, nights, hours, minutes and scheduled events. Connect your Planyo account and your agent can check whether a resource is free, see its blackout periods, and create a reservation while the caller is still on the line. It can also add a new customer user and read your coupons and add-ons so it can quote accurately. Customers get a clear answer on the spot, and your calendar stays up to date without anyone retyping details.

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What your agent can do with Planyo Online Booking

  • Check resource availability for a requested date and time range before offering a slot
  • Create a new reservation once the resource, timing and customer details are confirmed
  • Look up blackout periods so the agent never offers a closed or unavailable time
  • Add a new user account for a first-time customer during the call
  • Read your current coupon and add-on lists so quotes match what you offer

Planyo Online Booking exposes 7 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Booking a court for Saturday

  1. Caller

    Hi, I'd like to book the tennis court this Saturday, around 10 in the morning, for an hour.

  2. Agent

    Let me check. Court 2 is free from 10:00 to 11:00 this Saturday. Can I take a name and phone number for the booking?

  3. Caller

    It's Maria Lopez, 555-0142.

  4. Agent

    Thanks, Maria. You're booked on Court 2 this Saturday from 10:00 to 11:00. Is there anything else you need?

Checking a room for a family visit

  1. Caller

    Do you have a cabin free for two nights starting the 14th of June?

  2. Agent

    Cabin 4 is available from the 14th to the 16th of June. There is a 20 percent coupon running this month if you'd like me to apply it.

  3. Caller

    Yes please, that sounds good. Book it under James Carter.

  4. Agent

    Done. Cabin 4 is reserved for James Carter from the 14th to the 16th of June with the coupon applied.

Confirming a studio slot after a missed call

  1. Agent

    Hi, this is calling from the studio to confirm your recording session on Thursday at 3 in the afternoon. Does that still work for you?

  2. Caller

    Actually I'd prefer Friday morning if you have it.

  3. Agent

    Studio B is open Friday from 9:00 to 11:00. Shall I move your session to 9:00?

  4. Caller

    Yes, 9 works.

  5. Agent

    Your session is moved to Friday at 9:00 on Studio B. See you then.

How to connect Planyo Online Booking

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Planyo Online Booking

    From Integrations in the dashboard, choose Planyo Online Booking and enter the connection details from your Planyo Online Booking account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Planyo Online Booking actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can check availability and create reservations live while the caller is on the phone, and it can also place follow-up calls to confirm or change bookings.

What do I need to connect Planyo?

You need an active Planyo account and its connection details from the Planyo settings. Then sign in from the AgentCalls dashboard and connect Planyo under Tools.

Which plan includes this integration?

Tool integrations, including Planyo, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Planyo Online Booking.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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