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Let your agent log, look up and update OneDesk tickets, tasks and customers during the call.

OneDesk combines help desk and project management in one place. Connect your OneDesk account to AgentCalls and your voice agent can work inside it while it talks to a customer. It can log time against a ticket or task, find a customer record, and update the work that follows from the call, so your team starts from accurate notes instead of a rushed summary. Your agent only uses the actions you allow, and every change is recorded in OneDesk.

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What your agent can do with Onedesk

  • Create worklog entries against tickets, tasks or projects as the call happens
  • Look up customer records and open tickets when a caller asks for an update
  • Add comments to a ticket or task to record what was agreed on the phone
  • Remove outdated tasks, comments or attachments after you confirm the details
  • Delete customers, projects or requirements only when your rules allow it

Onedesk exposes 24 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller checks the status of a support ticket

  1. Caller

    Hi, I opened a ticket last week about my invoice. Is there any update?

  2. Agent

    Of course. Can I have the email address on your account, so I can find your ticket?

  3. Caller

    It's m.hassan@brightlane.co.

  4. Agent

    Thanks. I can see ticket 4821, opened on Monday. The billing team is reviewing the duplicate charge and expects to reply by Thursday. I've added a note that you called today.

Customer asks for time logged on their project

  1. Caller

    Can you tell me how many hours the team has put into our website redesign this month?

  2. Agent

    Let me check the project for you. Which project name should I look under?

  3. Caller

    Northside Website Refresh.

  4. Agent

    The team has logged 38 hours this month, with 12 of them on the new checkout pages. I'll add a worklog entry for this call so the account manager sees you asked.

Agent books a follow-up call after a missed task

  1. Agent

    Hello, this is calling from Corner Dental about your cleaning. Is now a good time for a quick word?

  2. Caller

    Yes, go ahead.

  3. Agent

    Your task to confirm the insurance form is still open. Could you send us a copy by Friday, 12 June?

  4. Caller

    I'll upload it tonight.

  5. Agent

    Perfect. I've added a comment to the task with that date so the front desk can track it.

How to connect Onedesk

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Onedesk

    From Integrations in the dashboard, choose Onedesk and enter the connection details from your Onedesk account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Onedesk actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with OneDesk during the call or only after it?

Both. During the call your agent can look up records and log time or comments. You can also set it to send a summary to OneDesk once the call ends.

What do I need to connect OneDesk?

You need an active OneDesk account and its credentials from the OneDesk settings. Sign in to the AgentCalls dashboard, open Integrations, and enter them. Your agent starts using OneDesk as soon as the connection is saved.

Which plan includes this integration?

Integrations, including OneDesk, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Onedesk.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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