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Customer support

Insighto.ai

Connect Insighto.ai so your agent can look up contacts and conversations on live calls.

Insighto.ai is where many teams build chatbots and voice agents for customer engagement. Connect your Insighto.ai account to AgentCalls and your agent can use it during a call. It can find a caller's contact profile, check past conversations, and pull the knowledge sources your team has already added, so the caller hears accurate answers without waiting for a follow-up. Your team sets which actions the agent may use.

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What your agent can do with Insighto.ai

  • Look up a caller's contact profile by phone or contact ID during the call
  • Check recent conversation history so the agent knows what was discussed before
  • Read contact custom fields to confirm account details or preferences
  • List your data sources so the agent answers from your current knowledge base
  • Review your conversation records after the call for follow-up and quality checks

Insighto.ai exposes 65 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Returning customer asks about a past conversation

  1. Caller

    Hi, I spoke with someone last week about my return. Can you tell me where it stands?

  2. Agent

    Of course. Can I take your name or the number you contacted us from?

  3. Caller

    It's Dana Whitfield, the same number I'm calling from.

  4. Agent

    Thanks, Dana. I can see your conversation from Tuesday. The return was approved and the refund of $48.90 was sent to your card on Thursday.

Support lookup with account details

  1. Caller

    I want to check which plan I'm on before I upgrade.

  2. Agent

    Happy to help. Which email is on your account?

  3. Caller

    ops@brightlanehvac.co.uk

  4. Agent

    I found your contact record. You're on the Starter plan, and your renewal date is 14 March. Would you like me to note your interest in upgrading for the sales team?

Outbound follow-up on a new help article

  1. Agent

    Hello, this is calling from Maple & Co. Am I speaking with Rania?

  2. Caller

    Yes, that's me.

  3. Agent

    You asked us last month how to set up recurring invoices. We have a new guide on that, and I can text you the link. Would that help?

  4. Caller

    Yes please, send it.

How to connect Insighto.ai

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Insighto.ai

    From Integrations in the dashboard, choose Insighto.ai and enter the connection details from your Insighto.ai account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Insighto.ai actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or only after it?

Both. During a call your agent can look up contacts, conversations and data sources in real time. After a call it can also pull conversation records for follow-up and review.

What do I need to connect Insighto.ai?

You need an Insighto.ai account. Sign in to the AgentCalls dashboard, open Integrations, choose Insighto.ai and enter the credentials from your Insighto.ai settings.

Which plan includes this integration?

Integrations, including Insighto.ai, are included from the Growth plan.

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Put your agent to work with Insighto.ai.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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