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Give your phone agent live access to your HelpDesk tickets, contacts and team.

HelpDesk is the ticketing system your team already uses to organize customer inquiries. Connect it to AgentCalls with your own credentials from HelpDesk settings, and your voice agent can work from the same records during a call. It can check who is on the team, look up a caller in your contacts, and use your canned replies and rules so every answer matches how you already support customers. Callers get accurate answers without waiting for a follow-up.

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What your agent can do with Helpdesk

  • Look up a caller in your HelpDesk contacts using filters and pagination
  • Check which agents are on the account so callers reach the right person
  • Use your saved canned responses so answers match your standard wording
  • Follow your configured rules and custom fields when handling a request
  • Confirm reply addresses and email domains before sending any follow-up

Helpdesk exposes 14 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for an update on an existing contact

  1. Caller

    Hi, I'm calling about my account. The name is Rachel Adams.

  2. Agent

    Thanks, Rachel. Let me pull up your record in our system. One moment.

  3. Agent

    I can see your contact details here, Rachel. Your account is active and your primary email is on file. Is there anything you need changed?

  4. Caller

    No, that's all. Thank you.

Caller asks who can help with billing

  1. Caller

    Can I speak to someone about my invoice? It's for the Leeds office.

  2. Agent

    Of course. Our billing team is available today. I can see Daniel Osei is on the account and handles invoice questions.

  3. Agent

    Would you like me to note your question for him so he can call you back before 3 pm?

  4. Caller

    Yes, please. My number is the one I'm calling from.

Follow-up after a support request

  1. Agent

    Hi, this is calling from the support team about your open request from Monday.

  2. Caller

    Oh good, has it been fixed?

  3. Agent

    Our records show it is in progress. I'll send you the standard update message now so you have the status by email.

  4. Caller

    Perfect, thanks for calling.

How to connect Helpdesk

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Helpdesk

    From Integrations in the dashboard, choose Helpdesk and enter the connection details from your Helpdesk account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Helpdesk actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use HelpDesk during the call or after it?

Both. During a call your agent can look up contacts, agents and canned responses in real time. After the call it can record a note or follow-up so the ticket stays current.

What do I need to connect HelpDesk?

You need an active HelpDesk account and your own credentials from HelpDesk settings. Sign in to the AgentCalls dashboard, open Integrations, and add HelpDesk.

Which plan includes HelpDesk?

HelpDesk is included from the Growth plan, along with the rest of the AgentCalls integrations.

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Put your agent to work with Helpdesk.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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