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Let your AgentCalls agent find and open HelpSpot requests while callers wait.

Connect HelpSpot to your AgentCalls agent and it can look up a customer's support requests during a call, check the status of an open ticket, and read the latest reply. When a caller needs help, your agent can open a new request with a note for your team, so nothing gets lost between the phone and your queue. Your agent works with the saved queues and reply templates you already use in HelpSpot.

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What your agent can do with HelpSpot

  • Search requests by customer, text, state, or date and read back the current status
  • Look up one request with its history so the agent can tell a caller where it stands
  • Open a new staff request with an internal or customer-visible note
  • Pull your saved queue filters and saved responses for the agent to use
  • Check the support categories, owners, and statuses your team uses

HelpSpot exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about an open repair ticket

  1. Caller

    Hi, I'm calling about the router I sent in last week. Is there any update?

  2. Agent

    Sure, can I have your name or the email you used when you reported it?

  3. Caller

    It's Laura Mendez, laura.mendez@brightlane.co.

  4. Agent

    Thanks, Laura. Your request from March 4 is with our repair team. The unit was received on March 6 and the status is Awaiting parts. I've added a note asking for an estimated date.

New caller reports a billing error

  1. Caller

    I was charged twice for my plan this month and I need it fixed.

  2. Agent

    I'm sorry about that. I'll open a billing request for you now. Can you confirm the phone number on the account?

  3. Caller

    Yes, it's 555-0142.

  4. Agent

    Got it. I've created request 88213 under Billing and noted both charge dates. Someone from the billing team will reply to you by email today.

Callback after a support manager reviews a request

  1. Agent

    Hello, this is a call from Harbor Dental Supply. We're following up on your request about the missing shipment.

  2. Caller

    Oh good, has it been found?

  3. Agent

    Yes. The carrier scanned the box at the Dallas depot yesterday, and it's on the way to you. Expected delivery is Thursday, May 15.

  4. Caller

    Perfect, thank you for calling back.

How to connect HelpSpot

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect HelpSpot

    From Integrations in the dashboard, choose HelpSpot and enter the connection details from your HelpSpot account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the HelpSpot actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with HelpSpot during the call or only afterwards?

During the call. Your agent can search and read requests while the caller is on the line, and it can open a new request before the call ends. It does not change request details beyond the notes and fields you allow.

What do I need to connect HelpSpot?

A HelpSpot staff account with the access you want the agent to use. Connect it from your AgentCalls dashboard under Tools by entering your HelpSpot credentials from the HelpSpot settings page.

Which plan includes the HelpSpot integration?

Tool integrations, including HelpSpot, are included from the Growth plan. Smaller plans can use AgentCalls without connected tools.

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Put your agent to work with HelpSpot.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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