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Customer support

Handwrytten

Send handwritten notes from your phone calls, written by robots in pen.

Connect Handwrytten to AgentCalls and your agent can add a recipient, pick a saved template and queue a handwritten card while it is on the phone. Customers can ask for a thank-you note after a visit, and your team can check the basket and the order taxes before anything ships. Your agent works from the templates and addresses you have saved, so the cards stay on brand and go to the right person.

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What your agent can do with Handwrytten

  • Add a new recipient to your Handwrytten address book during a call
  • Pick a saved message template and queue a handwritten card for a customer
  • Check the basket and calculate order taxes before the order is placed
  • Clear the basket or remove pending items when a request is cancelled

Handwrytten exposes 48 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Thank-you note after a service visit

  1. Caller

    Hi, this is Dana Morales. The technician came by on Tuesday and I'd like you to send a thank-you card to my mother, Lucia, at 418 Harbor Lane, Tampa.

  2. Agent

    Thanks, Dana. I'll add Lucia to your address book and use your standard thank-you template. Do you want it sent this week?

  3. Caller

    Yes, please. Send it Thursday if you can.

  4. Agent

    Done. The card is queued for Thursday and you'll get a confirmation by email.

Checking the basket before an order

  1. Caller

    Can you tell me what's in the basket for the holiday cards? I think there are more than we need.

  2. Agent

    There are 26 cards in the basket, all using the Season's Greetings template. The order total with taxes is 214 dollars and 60 cents.

  3. Caller

    That's more than I wanted. Please clear the basket and I'll start again next week.

  4. Agent

    The basket is cleared. Nothing has been sent, and you can add cards any time from your dashboard.

Outbound follow-up to a new client

  1. Agent

    Hello, this is calling from Harbor Dental on behalf of Dr. Patel. Am I speaking with Omar Haddad?

  2. Caller

    Yes, that's me.

  3. Agent

    Thank you for choosing us last month. Dr. Patel would like to send you a handwritten welcome note. Is 1180 Cedar Road, Suite 4, still the right address?

  4. Caller

    Yes, that's right. That's kind of them.

How to connect Handwrytten

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Handwrytten

    From Integrations in the dashboard, choose Handwrytten and enter the connection details from your Handwrytten account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Handwrytten actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can add recipients, choose templates and queue cards during the call. It can also check the basket and order taxes so you know the totals before anything is sent.

What do I need to connect Handwrytten?

You need a Handwrytten account. Sign in to your AgentCalls dashboard, open Tools, and enter your Handwrytten credentials from the tool's settings.

Which plan includes this integration?

Integrations are included from the Growth plan. You can connect Handwrytten to any agent on that plan or higher.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Handwrytten.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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