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Customer support

Handwrite.io

Let your agent check handwritten card orders and status during customer calls.

Handwrite.io sends real handwritten cards in the style and stationery you choose. With AgentCalls connected to Handwrite.io, your agent can look up an existing card order by its ID and tell the caller its current status, including where it is in the process and whether a proof is ready. It can also list the handwriting styles and stationery your account offers, so callers can hear their options. Your team stays in control of what gets sent: card creation is kept to your own confirmation flow.

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What your agent can do with Handwrite.io

  • Look up a card order by ID and read back its current status
  • Tell callers whether a proof is ready and where it is in the process
  • Describe the handwriting styles available on your Handwrite.io account
  • List the stationery choices your account can send on

Handwrite.io exposes 4 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Order status question

  1. Caller

    Hi, I sent a thank-you card to a client last Tuesday and I want to know if it went out.

  2. Agent

    Of course. Can you give me the order ID from your confirmation email?

  3. Caller

    It's HW-48213.

  4. Agent

    Thanks, Maria. That card is printed and in the mail. The tracking status shows it left our facility on Thursday.

Choosing a style

  1. Caller

    What handwriting styles can I pick for the birthday cards?

  2. Agent

    We have several. The most popular are a relaxed cursive and a neat print. Would you like me to read the stationery options too?

  3. Caller

    Yes, please. Something simple for a corporate client.

  4. Agent

    The ivory notecard with a navy border works well for that. I can have the team send you a proof before anything is mailed.

Proof follow-up

  1. Caller

    I was told a proof would be ready for the order I placed this morning. Has it come through?

  2. Agent

    Let me check. The order is in review and the proof image is ready. I can send you the link by text or email.

  3. Caller

    Email is fine, the same address as before.

  4. Agent

    Done. Once you approve the proof, the cards go into production the same day.

How to connect Handwrite.io

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Handwrite.io

    From Integrations in the dashboard, choose Handwrite.io and enter the connection details from your Handwrite.io account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Handwrite.io actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after?

Both. Your agent can look up an order and read its status while the caller is on the line, and it can follow up later with the same information.

What do I need to connect Handwrite.io?

You need an account with Handwrite.io. Then sign in to the AgentCalls dashboard and enter your Handwrite.io credentials in the tools settings. It takes a few minutes.

Which plan includes this integration?

Tool integrations are included from the Growth plan. Handwrite.io is available on Growth and above.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Handwrite.io.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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