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Connect GPTBots so your agent can check conversations, knowledge and usage during a call.

GPTBots is an enterprise AI agent platform for conversations, knowledge bases, databases and usage analytics. Connect your GPTBots account with your own Agent API key from its settings, and your AgentCalls voice agent can look up information in the tools your team already uses during a phone call. It can find the right knowledge base answer, check a customer's past conversations, and read records from your agent's database. Connection is set up once from your AgentCalls dashboard.

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What your agent can do with GPTBots

  • Search your knowledge bases and answer caller questions from approved content
  • Look up a caller's previous GPTBots conversations and recent messages
  • Read records from database tables configured for your agent
  • Check agent details and conversation activity before transferring a call
  • Log what happened on the call so your team can review it in GPTBots

GPTBots exposes 12 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a past conversation

  1. Caller

    Hi, I'm calling about the refund question I asked on your chat last week.

  2. Agent

    Thanks for calling. Can I have the email address you used on the chat so I can find that conversation?

  3. Caller

    It's maya.r@example.com.

  4. Agent

    Found it. You asked about a refund for order 4471 on Tuesday. The team said it takes five to seven business days to post. Would you like me to flag it for a follow-up?

Knowledge base answer on a billing question

  1. Caller

    Do you offer a discount if I pay yearly instead of monthly?

  2. Agent

    Yes. Paying yearly gives you two months free on the Growth plan. I can check whether that applies to your current subscription, if you give me your account name.

  3. Caller

    It's Harbor Dental, Leeds.

  4. Agent

    Thanks. Harbor Dental is on a monthly plan, so switching to yearly would save about 180 pounds over the year. I've noted that for your account manager.

Outbound follow-up after a support case

  1. Agent

    Hello, this is the Dubai Pet Clinic calling for Omar. Is now a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    We're following up on the conversation you had with us on Sunday about your cat's appointment. Our records show the vaccine is due on the 14th. Would you like to book a slot that week?

  4. Caller

    Yes, Thursday morning if possible.

  5. Agent

    Thursday the 16th at 9:30 is free. I've booked it and sent the confirmation to your number.

How to connect GPTBots

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect GPTBots

    From Integrations in the dashboard, choose GPTBots and enter the connection details from your GPTBots account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the GPTBots actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or only after?

Both. Your agent can look up knowledge base content, conversations and database records while the caller is on the line. It can also record the call outcome in GPTBots after it ends.

What do I need to connect GPTBots?

You need a GPTBots account and a Singapore Agent API key from its settings. Paste the key into the GPTBots connection in your AgentCalls dashboard. You do not need to write any code.

Which plan includes this integration?

Tool integrations, including GPTBots, are included from the Growth plan.

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Put your agent to work with GPTBots.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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