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Goody on your calls: check orders, send gifts and look up products while you talk.

Connect Goody to AgentCalls and your agent can work with your gifting account during a phone call. It can look up recent orders and order batches, check the status of a send, and list the products and digital cards you have available. Before a bulk send, it can estimate the price per recipient and in total, so the caller hears an accurate figure. Your team stays in control of billing and payment methods, and the agent only reads and prepares what you allow.

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What your agent can do with Goody

  • Look up orders and order batches by caller or reference while on the call
  • Check whether a gift shipment has been created and what its total cost is
  • Read your active products and digital greeting cards and describe the options
  • Estimate the per-recipient and total cost of a batch before anything is sent
  • Confirm which workspace and payment method the account uses

Goody exposes 13 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks about a gift order

  1. Caller

    Hi, I sent a set of welcome gifts to our new hires last Tuesday. Can you tell me if they've been dispatched?

  2. Agent

    Of course. I can see the batch from Tuesday for twelve recipients. Ten have already shipped and two are still being prepared. Would you like me to read out the tracking status for those two?

  3. Caller

    No, that's fine. Just confirm the total for the batch.

  4. Agent

    The total for that batch is 486 dollars, including shipping.

Pricing a holiday send before booking

  1. Caller

    We want to send thank-you gifts to 40 clients before the end of the month. Roughly what would that cost?

  2. Agent

    I can work that out. Which gift would you like to send? I can see our active products, including the ceramic mug set and the candle gift box.

  3. Caller

    The candle gift box, and please include a greeting card.

  4. Agent

    For 40 recipients, the candle gift box with a greeting card comes to 1,360 dollars in total, about 34 dollars per recipient. Shall I prepare that batch for your review?

Outbound check-in on a delayed order

  1. Agent

    Hello, this is calling for Maya Rahman at Northbridge Studio. Is this a good time to talk about a gift order?

  2. Caller

    Yes, go ahead.

  3. Agent

    One of the orders for your client Daniel Okafor is taking longer than expected. Would you like me to note that you asked for an update, and we will confirm the new delivery date by Friday?

  4. Caller

    Yes, please do that. Thanks.

How to connect Goody

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Goody

    From Integrations in the dashboard, choose Goody and enter the connection details from your Goody account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Goody actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Goody during the call or after it?

Both. During a call your agent can look up orders, check batch status and read products or cards in real time. After the call, it can record a note so your team sees what was discussed.

What do I need to connect Goody?

You need an active Goody account. In the AgentCalls dashboard, open Integrations, choose Goody and sign in with your own credentials from the Goody settings. The connection is yours to change or remove at any time.

Which plan includes the Goody integration?

Integrations, including Goody, are included from the Growth plan. Lower plans can see the feature but cannot connect tools until they upgrade.

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Put your agent to work with Goody.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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