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Connect Gleap so your agent can open tickets and answer support questions on the phone.

Gleap collects feedback and support conversations from your app and website. Connect your Gleap account to AgentCalls and your agent can work with the same tickets, help center and team your customers already use. During a call it can look up a customer's open ticket, open a new one from what the caller describes, add a message to an active chat, and route the issue to the right team member. Your team sees every action in Gleap as it happens.

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What your agent can do with Gleap

  • Create a new support ticket from the details a caller gives over the phone
  • Look up a ticket's status and tell the caller what happens next
  • Send a message into an active chat session when a caller is already talking to your team
  • Assign new tickets to the right team and archive them once they are resolved
  • Find help center collections and articles to answer common questions

Gleap exposes 179 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller reports a broken checkout

  1. Caller

    Hi, I tried to pay for my order last night and the app kept spinning. I still don't have a confirmation.

  2. Agent

    Sorry about that, Mrs. Lindqvist. I'm sorry the checkout stalled. Can I get your order email so I can look at it?

  3. Caller

    It's sarah.lindqvist@example.com.

  4. Agent

    Thanks. I've opened a ticket for the payment issue and sent it to the billing team with your details. You'll get an email update within two hours.

Following up on an existing ticket

  1. Caller

    I opened a ticket last Tuesday about a password reset. Has anyone looked at it?

  2. Agent

    Let me check. I can see it's still open and assigned to Daniel on the support team. He replied on Wednesday asking for a screenshot.

  3. Caller

    Oh, I never saw that. I'll send it now.

  4. Agent

    Good. I've added a note to the ticket that you're sending the screenshot today, so he knows to expect it.

Outbound check-in after a fix

  1. Agent

    Hello, this is calling from Brightline Studio. Am I speaking with Marco?

  2. Caller

    Yes, that's me.

  3. Agent

    You reported the export bug on Monday. Our team shipped a fix this morning. Can you confirm the export now completes for you?

  4. Caller

    Yes, it works now. Thanks for calling.

  5. Agent

    Great. I'm archiving that ticket now. Have a good afternoon.

How to connect Gleap

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Gleap

    From Integrations in the dashboard, choose Gleap and enter the connection details from your Gleap account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Gleap actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up tickets, open new ones and send chat messages while the caller is on the line. It can also follow up after a call, for example to check whether a ticket was resolved.

What do I need to connect Gleap?

You need an active Gleap account. Open the AgentCalls dashboard, choose Gleap and enter your credentials from the Gleap settings. Once connected, your agent can use the tools you allow.

Which plan includes Gleap?

Tool integrations, including Gleap, are included from the Growth plan.

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Put your agent to work with Gleap.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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