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Float resource planning on your business phone line, in English and Arabic.

Connect Float to AgentCalls and your agent can check team availability, look up project schedules and book work on the plan while a customer or teammate is on the phone. It can find who has capacity, see what is already allocated, and add a new allocation when a project needs someone. Use the same Float account you already run your schedule in, with changes made by your agent appearing straight away.

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What your agent can do with Float

  • Check who has free capacity in a date range before promising a delivery date.
  • Look up a project's phases, tasks and team during a call.
  • Add a new allocation to a project for one or more people, or leave it unassigned.
  • Create a new Float project from the details a caller gives you.
  • Report on project utilization and scheduled versus logged hours.

Float exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound project start request

  1. Caller

    Hi, we'd like to start the website redesign next month. Is anyone free for it?

  2. Agent

    Happy to check. Can I take your company name and the start date you have in mind?

  3. Caller

    It's Harbor Lane Dental, and we'd like to begin on the 3rd of June.

  4. Agent

    Thanks. Sarah Mitchell has about 30 hours free that week. I've put a tentative allocation on the Harbor Lane project for her starting June 3rd, and I'll flag it for Tom to confirm.

Lookup for an existing client

  1. Caller

    This is Ahmed from Nour Interiors. Can you tell me what phase the showroom project is in?

  2. Agent

    Of course. The showroom project is currently in the fit-out phase, with the installation task scheduled for this Thursday and Friday.

  3. Caller

    Great, and who is on it?

  4. Agent

    Layla Haddad and Omar Khalil are assigned, both on site Thursday. Would you like me to note a request for a Saturday visit?

Outbound capacity follow-up

  1. Agent

    Hello, this is calling from Brightline Studio about your June retainer. We wanted to confirm the scope before we lock the team.

  2. Caller

    Yes, we're adding a second landing page. Can you fit it in?

  3. Agent

    We can. Our utilization shows room for about 12 hours from the design team in the second week of June. I've created the allocation as unassigned so the lead can confirm the person.

How to connect Float

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Float

    From Integrations in the dashboard, choose Float and enter the connection details from your Float account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Float actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or only afterwards?

Both. Your agent can look up schedules and make allocations while the caller is still on the line, and you can review the changes in Float afterwards.

What do I need to connect Float?

A Float account with access to your schedule, and the credentials for it added in the AgentCalls dashboard. You can connect it from the tools section once you are signed in.

Which plan includes this integration?

Integrations, including Float, are included from the Growth plan.

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Put your agent to work with Float.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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