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Turn customer feedback into action, straight from your phone line.

FeedBear collects feature requests, comments and product feedback in one place. With AgentCalls connected to FeedBear, your agent can look up existing feedback while a customer is on the phone, log new requests, add comments to items that matter, and tell callers what has already shipped. Customers feel heard during the call, and your product team gets clean, organized input without anyone copying notes by hand.

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What your agent can do with FeedBear

  • Search and list feedback items on any board, filtered by status
  • Create a new feedback item on a board during the call, without notifying other users
  • Check whether a request already exists before logging a duplicate
  • Add a public comment to an existing item so the customer's view is on record
  • Read the latest published changelog entries to tell callers what has shipped

FeedBear exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks whether a feature is planned

  1. Caller

    Hi, I wanted to ask if you support exporting reports to Excel. We need it for our monthly review.

  2. Agent

    Good question. Let me check our feedback board for that.

  3. Agent

    There is an open request for Excel export from several customers, currently marked as planned. I can add your company to it so you get updates.

  4. Caller

    Yes, please. My name is Dana Reyes at Harbor Logistics.

  5. Agent

    Done, Dana. I added a comment to the request with your use case. You will be notified when it moves forward.

Customer logs a new feature request

  1. Caller

    I'd like to request a dark mode for the mobile app. My team uses it late at night.

  2. Agent

    Thanks for sharing that. Let me make sure it's not already on the board.

  3. Agent

    It is not listed yet. I will create a new item under Mobile Ideas with your description. Should I include your email so we can follow up?

  4. Caller

    Sure, it's omar.haddad@brightcare.co.

  5. Agent

    Added, Omar. Your request is now on the board. The product team reviews new items every Thursday.

Following up on a shipped change

  1. Caller

    Last month someone told me the bulk-edit feature was coming. Has it been released?

  2. Agent

    Let me check the latest changelog entries.

  3. Agent

    Yes. Bulk edit was published on the 14th, along with keyboard shortcuts for the table view. Would you like me to send you the link to the release notes?

  4. Caller

    Please. Thanks, that was quick.

How to connect FeedBear

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect FeedBear

    From Integrations in the dashboard, choose FeedBear and enter the connection details from your FeedBear account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the FeedBear actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can search, read and create FeedBear items while the caller is on the line. It can also post follow-up comments after the call if you set that up.

What do I need to connect FeedBear?

A FeedBear account and the connection details from your FeedBear settings. Sign in to the AgentCalls dashboard, choose FeedBear, and enter your details. It takes a few minutes.

Which plan includes this integration?

FeedBear is included from the Growth plan and above.

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Put your agent to work with FeedBear.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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