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Let your agent check Faceup report statistics during a call.

Faceup lets employees and students report issues anonymously. With AgentCalls, your agent can connect to your Faceup account and look up report statistics while it talks to a caller. It can answer questions about report volumes for a date range or for a specific school, using the figures already in your Faceup account. Connect Faceup once from the AgentCalls dashboard with your own credentials, and your agent can use it whenever a call needs those numbers.

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What your agent can do with Faceup

  • Look up report statistics for a chosen date range during a call
  • Filter figures by school or site so each location gets its own answer
  • Answer routine questions from administrators without a callback
  • Pull the latest counts before your agent passes a call to a person

Faceup exposes 1 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Administrator checks this month's report volume

  1. Caller

    Hi, this is Dana Whitfield at Riverside High. How many reports did we get in March?

  2. Agent

    Hello Dana. Let me pull that up for Riverside High. For March 1 to March 31, you received 14 reports in total.

  3. Caller

    And how many of those were closed?

  4. Agent

    Nine of the 14 are closed, and five are still open.

HR lead asks for a quarterly figure before a meeting

  1. Caller

    Hi, it's Marcus Lee from people operations. I need the Q2 report numbers for our Leeds office.

  2. Agent

    Sure, Marcus. From April 1 to June 30, the Leeds office recorded 22 reports, up from 17 in the first quarter.

  3. Caller

    Thanks. Can you send me that by email too?

  4. Agent

    I can take your email address and have the summary sent to you right after the call.

Outbound check-in with a school safety coordinator

  1. Agent

    Hello, this is the AgentCalls assistant for Oakridge Academy. I'm calling to confirm the report count for last week before the board review.

  2. Caller

    Go ahead, I'm at my desk.

  3. Agent

    Last week, Oakridge Academy received 6 reports, and all 6 are marked as under review.

  4. Caller

    Good, that matches what I have. Thank you.

How to connect Faceup

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Faceup

    From Integrations in the dashboard, choose Faceup and enter the connection details from your Faceup account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Faceup actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Faceup during the call or only afterwards?

During the call. When a caller asks for report statistics, your agent queries your Faceup account in real time and answers from the current figures.

What do I need to connect Faceup?

You need an active Faceup account and the credentials from its settings. Add them in the AgentCalls dashboard under Integrations. You need to be signed in to AgentCalls to do this.

Which AgentCalls plan includes this integration?

Integrations, including Faceup, are included from the Growth plan onward.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Faceup.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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