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Answer customer questions from your docs, on the phone, with DocsBot AI.

Connect DocsBot AI to AgentCalls and your agent can answer callers using the bots you have already trained on your documentation. It can look up the right bot, check the questions customers have asked, and turn a call into a support ticket your team can act on. Sign in with your DocsBot AI credentials from the AgentCalls dashboard and the tool is ready for your agent to use during calls.

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What your agent can do with DocsBot AI

  • Look up your bots and their details during a call
  • Check which questions customers have asked, and which are still unanswered
  • Turn a call into a structured support ticket for your helpdesk
  • Review the sources your bot is trained on when a caller asks about coverage

DocsBot AI exposes 38 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks a product question

  1. Caller

    Hi, does your starter plan include the API export feature?

  2. Agent

    Let me check that for you. Yes, the starter plan includes API export. Would you like me to send the setup guide to your email?

  3. Caller

    Yes please, to sara.haddad@brightpath.co.

  4. Agent

    Done. The guide is on its way to sara.haddad@brightpath.co.

Support call turned into a ticket

  1. Caller

    My invoice import failed twice this morning and I still have no answer.

  2. Agent

    I'm sorry about that. I'll open a support ticket from this call so the team can pick it up today. Can you confirm your account email?

  3. Caller

    It's mike.lewis@northfield.com.

  4. Agent

    Thanks, Mike. Your ticket is logged with the invoice import error and a priority flag. You'll hear back within one business day.

Outbound check on unanswered questions

  1. Agent

    Hello, this is calling from Desert Dental on behalf of Dr. Nasser. Am I speaking with Lina?

  2. Caller

    Yes, that's me.

  3. Agent

    You asked last week whether we accept Bupa plans. We now have the answer: yes, for all Bupa Gold members. Would you like to book a visit this week?

  4. Caller

    Thursday afternoon would be great.

  5. Agent

    I have Thursday at 3:30 pm open. Shall I reserve it for you?

How to connect DocsBot AI

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect DocsBot AI

    From Integrations in the dashboard, choose DocsBot AI and enter the connection details from your DocsBot AI account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the DocsBot AI actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Customer support integrations

Questions, answered.

Does the agent use DocsBot AI during the call or after it?

During the call. Your agent can look up bots, check questions, and create a ticket while the caller is still on the line. Some follow-up actions, such as sending a summary afterward, can also run once the call ends.

What do I need before I connect DocsBot AI?

A DocsBot AI account with at least one bot trained on your documentation. Then sign in with your DocsBot AI credentials from the AgentCalls dashboard. You do not need to write any code.

Which plan includes this integration?

DocsBot AI is included from the AgentCalls Growth plan and above.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with DocsBot AI.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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