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Collect customer feedback by phone, text and email with Delighted.

Delighted gathers real customer feedback using the Net Promoter System. Connect your Delighted account to AgentCalls and your agent can add callers to survey sends, check whether Autopilot is running, and keep contact records accurate during a call. Feedback requests go out without anyone on your team typing a thing.

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What your agent can do with Delighted

  • Add a caller to Autopilot email or SMS surveys during the call
  • Create or update a person with custom properties for segmentation
  • Schedule a survey email for a new customer right after a purchase
  • Check whether Autopilot is active for email or SMS
  • Cancel pending survey requests when a customer asks to stop

Delighted exposes 13 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Feedback request after a purchase

  1. Caller

    Hi, I bought a bag from you last week and it's great. How do I leave a review?

  2. Agent

    Thanks for calling, glad you like it. I can send you a short survey by text or email. Which do you prefer?

  3. Caller

    Text is fine. My number is 555 123 4567.

  4. Agent

    Got it, Noura. I've added you to our text survey. You'll get a message in the next day or two.

Checking survey status

  1. Caller

    I'm not sure I'm still getting your feedback texts. Can you check?

  2. Agent

    Sure, let me look. Your number is enrolled in our SMS survey program, so you're set to receive the next one.

  3. Caller

    Okay, but please stop sending them for now.

  4. Agent

    Done. I've cancelled your pending survey requests, so you won't receive any more for now.

Add a new customer after a repair

  1. Agent

    Hi Omar, this is Lina calling from Riverside Auto. Is now a good time to ask about your recent service?

  2. Caller

    Sure, go ahead.

  3. Agent

    Thanks. I'd like to send you a short email survey about your visit on Tuesday. Is omar.k@example.com still the right address?

  4. Caller

    Yes, that's right.

  5. Agent

    Perfect, I've scheduled it. You'll get it within the hour. Thanks, Omar.

How to connect Delighted

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Delighted

    From Integrations in the dashboard, choose Delighted and enter the connection details from your Delighted account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Delighted actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after?

Both. Your agent can add a caller to a survey, update their details or check settings while you are on the phone. Surveys are then sent by Delighted on schedule.

What do I need to connect Delighted?

A Delighted account and its connection details from your Delighted settings. Sign in from the AgentCalls dashboard to link the two. No technical setup is needed.

Which plan includes Delighted?

Integrations are included from the Growth plan.

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Put your agent to work with Delighted.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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