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Give your phone agent answers from your own CustomGPT knowledge base.

Connect CustomGPT to AgentCalls and your voice agent can answer caller questions from the content you already trained your CustomGPT agent on. Your agent can look up usage limits, check project settings, and retrieve conversation history during a call. Set it up once from your CustomGPT settings and AgentCalls handles the rest.

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What your agent can do with Customgpt

  • Answer caller questions using your CustomGPT knowledge base
  • Check your agent's settings and usage limits during a call
  • Retrieve recent conversation history to continue a customer's previous chat
  • Review project licenses for your CustomGPT agents

Customgpt exposes 40 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Product question from a caller

  1. Caller

    Hi, do you offer a free trial of the Pro plan?

  2. Agent

    Yes, the Pro plan includes a 14-day free trial. Would you like me to send the sign-up link to your email?

  3. Caller

    Yes, please. It's sarah.k@example.com.

  4. Agent

    Done. The link is on its way to sarah.k@example.com.

Continuing an earlier chat

  1. Caller

    I was chatting with your website bot yesterday about the refund policy. Can you pick that up?

  2. Agent

    I can see that conversation. You asked about refunds for annual plans. Refunds are available within 30 days of purchase. Do you want to go further with that?

  3. Caller

    That's exactly what I needed. Thanks.

Checking usage before a new upload

  1. Caller

    Can I add another document set to my agent today?

  2. Agent

    Let me check your current limits. You have room for two more agents and about 40,000 words left this month. Your plan allows the upload.

  3. Caller

    Great, I'll upload it this afternoon.

How to connect Customgpt

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Customgpt

    From Integrations in the dashboard, choose Customgpt and enter the connection details from your Customgpt account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Customgpt actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the CustomGPT integration work during a call or after it?

Both. Your agent can look up answers, settings, and usage limits while a caller is on the line. It can also review conversation history and license details after the call ends.

What do I need to connect CustomGPT?

You need an active CustomGPT account. Add your CustomGPT credentials from the tool's settings, then sign in to the AgentCalls dashboard to link them to your phone agent.

Which AgentCalls plan includes this integration?

Integrations, including CustomGPT, are included from the Growth plan.

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Put your agent to work with Customgpt.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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