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Calendars & booking

Circleback MCP

Give your phone agent access to your meetings, action items and calendar.

Circleback MCP connects your AgentCalls agent to the meeting records and calendar your team already uses. When a caller asks what was agreed, when the next call is, or who they spoke with, your agent can search authorized meetings, transcripts, action items, calendar events and contacts, then answer on the spot. It can also check your calendar before offering a time. Connect Circleback MCP once from the tools section of your AgentCalls dashboard, using your own credentials from Circleback settings. Your agent only sees what your account is authorized to see.

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What your agent can do with Circleback MCP

  • Search authorized meetings and transcripts to answer questions about past calls
  • Look up action items and tell a caller what their team agreed to do next
  • Check calendar events before offering an appointment time
  • Find people and companies in your records during an inbound call
  • Search emails and support documentation to answer routine questions

Circleback MCP exposes 11 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks about a previous meeting

  1. Caller

    Hi, this is Daniel Price from Harbor Logistics. Can you tell me what we agreed on in our call last Tuesday?

  2. Agent

    Hello Daniel. Let me check. On Tuesday you agreed to send the revised shipping quote by Friday, and Maria would confirm the warehouse dates.

  3. Caller

    Perfect, that's what I remembered. Is there anything still open on my side?

  4. Agent

    Yes, one item: sending the signed contract back. Would you like me to note that you'll send it by Thursday?

Caller checks availability

  1. Caller

    I'd like to book a follow-up consultation with Dr. Reyes sometime next week, ideally in the afternoon.

  2. Agent

    Sure. Dr. Reyes is free on Tuesday at 2:30 pm and Thursday at 3:00 pm. Which works better for you?

  3. Caller

    Thursday at 3 is good.

  4. Agent

    Booked for Thursday at 3:00 pm. You'll get a calendar invitation at the email on file. Anything else I can add?

Outbound follow-up on open action items

  1. Agent

    Hello, this is a call from Crescent Dental. May I speak with Sara Almansouri?

  2. Caller

    Speaking.

  3. Agent

    Thanks, Sara. Following our meeting on the 4th, the open item is confirming your insurance details before the 12th. Can you confirm that's still on track?

  4. Caller

    Yes, I'll send them tomorrow morning.

How to connect Circleback MCP

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Circleback MCP

    From Integrations in the dashboard, choose Circleback MCP and enter the connection details from your Circleback MCP account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Circleback MCP actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Circleback MCP work during the call or after it?

It works during the call. Your agent can search meetings, action items and calendar events while the caller is on the line, so answers and bookings happen in the same conversation.

What do I need to connect it?

You need an active Circleback account and its credentials, which you create in Circleback settings. Then sign in from the tools section of your AgentCalls dashboard and enter them there.

Which plan includes this integration?

Integrations, including Circleback MCP, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Circleback MCP.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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