Chatfai

Give callers answers from Chatfai characters, looked up live during the call.

Connect Chatfai to your AgentCalls number and your voice agent can look up public characters by ID while it talks to a caller. Use it to pull up a character's details, confirm what a caller is asking about, and answer follow-up questions without putting them on hold. Connect your Chatfai account once from your AgentCalls dashboard, and your agent can use the integration on every call from that point on.

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What your agent can do with Chatfai

Look up a public character by its ID during a live call
Read back a character's name, description and details to the caller
Confirm the right character before the agent continues the conversation
Answer follow-up questions about a character without transferring the call

Chatfai exposes 3 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound question about a specific character

Caller
Hi, I was told character ID 4821 is still available on your platform. Can you check that for me?
Agent
Of course. Let me pull that up now. Give me a moment.
Agent
Yes, that character is public and available. It is a detective persona with a short description and a friendly tone. Would you like me to read out the details?
Caller
Yes please, and tell me if it is suitable for a younger audience.
Agent
The listing describes it as suitable for general audiences. I can also send a summary to your email if that helps.

Caller asks for a character by name

Caller
I'm trying to find the public character with ID 1057 for a school project. What is it called?
Agent
Sure, I'll check that ID for you.
Agent
That character is called Captain Rowan. It is a public character with a short bio about a sea explorer.
Caller
Perfect, that is the one. Thank you.
Agent
You're welcome. Is there anything else you need about it today?

Outbound follow-up to a customer

Agent
Hello, this is calling from the team at Pixel Studio about your request for character 3390.
Caller
Oh yes, I was waiting to hear back. Is it still available?
Agent
It is. I have just checked, and it is still public and ready to use. Would you like me to confirm the details now?
Caller
Yes, go ahead.
Agent
Thanks for confirming. I'll note that you want to proceed and our team will follow up by email this afternoon.

How to connect Chatfai

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Chatfai
From Integrations in the dashboard, choose Chatfai and enter the connection details from your Chatfai account settings.
3
Choose the actions
In the agent editor, enable the Chatfai actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the Chatfai lookup work during the call or after it?

It works during the call. Your agent can look up a public character by its ID while the caller is still on the line, then read the details back in natural speech.

What do I need to connect Chatfai?

You need an account with Chatfai. Sign in from your AgentCalls dashboard, open the integrations section, and add your Chatfai credentials from the tool's settings. Once connected, your agent can use it on your calls.

Which plan includes Chatfai?

Integrations, including Chatfai, are included from the Growth plan. Lower plans can connect tools only after an upgrade.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Chatfai.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.