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Give your phone agent access to your ChatBotKit bots, conversations and datasets.

Connect ChatBotKit to AgentCalls and your phone agent can work with the bots and conversations you already run. During a call it can look up a past conversation, pull up the right dataset to answer a question, or hand a caller's request to one of your bots and reply with what it returns. Afterwards it can list recent conversations so your team sees what happened. You connect with your own ChatBotKit credentials from its settings, and the agent only uses the actions you allow.

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What your agent can do with Chatbotkit

  • Look up a caller's earlier conversation and summarise it before the agent answers
  • Search datasets to answer product, pricing or policy questions during the call
  • Send a caller's message to one of your bots and speak the reply back
  • Browse recent conversations and messages to check follow-ups after a call
  • List your bots and integrations so the agent routes requests to the right one

Chatbotkit exposes 284 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Returning customer asks about an earlier chat

  1. Caller

    Hi, I spoke with your support bot last week about a late delivery. Can someone check on it?

  2. Agent

    Of course. Can I have the email address you used on that chat?

  3. Caller

    It's dana.morris@example.com.

  4. Agent

    Thanks, Dana. I found the conversation from last Tuesday. The team had flagged your order for a courier check, and they expect an update by Friday. Would you like me to note that you called?

Pricing question answered from a dataset

  1. Caller

    Do you have a plan for a team of twelve people?

  2. Agent

    Yes. Let me check our current team pricing for you.

  3. Agent

    For twelve seats, the Business plan is 49 pounds per seat per month, billed annually. That includes the shared inbox and two bot channels.

  4. Caller

    Great, can you send me that in writing?

Outbound follow-up after a support chat

  1. Agent

    Hello, this is calling for Omar Haddad from Al Noor Clinic. Is now a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    Our chat assistant recorded that your prescription refill request was open. I can confirm the pharmacy received it on Sunday. Do you need anything else?

  4. Caller

    No, that's all. Thank you.

How to connect Chatbotkit

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Chatbotkit

    From Integrations in the dashboard, choose Chatbotkit and enter the connection details from your Chatbotkit account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Chatbotkit actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Customer support integrations

Questions, answered.

Does the agent use ChatBotKit during the call or only afterwards?

Both. During a call your agent can look up conversations, search datasets and send messages to your bots in real time. It can also list conversations afterwards so follow-ups are easy to track.

What do I need to connect ChatBotKit?

You need a ChatBotKit account. Copy the credentials from its settings, then add them in the AgentCalls dashboard under Integrations. You do not need to write code.

Which plan includes this integration?

Integrations are included from the Growth plan onwards. Check the pricing page for the full list of limits on each plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Chatbotkit.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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