Start free

Connect BotStar so your agent can check chats and pass callers to your bot.

BotStar builds chatbots for Messenger and websites. Connect your BotStar account and your agent can work with it during a call. It can look up your BotStar application details, open or close the live chat window for a caller, and update a caller's profile in an active conversation. Set it up from the AgentCalls dashboard, and your agent handles the call while your bot keeps running on your site and Messenger.

Start freeSee pricing

What your agent can do with Botstar

  • Look up your BotStar application ID when a caller needs a chat window set up
  • Open or close the live chat window on your website while a caller is on the phone
  • Update a caller's name, email or other profile details in an active chat session
  • Read back a value a caller entered in your BotStar webview form during a booking

Botstar exposes 31 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for live chat

  1. Caller

    I'm on your website now but I can't see the chat box. Can you open it for me?

  2. Agent

    Sure, I'll open the chat window for you now. Give me a moment.

  3. Agent

    It should be open on your screen. Let me know if you still see the chat box closed.

  4. Caller

    Yes, I see it now. Thanks.

Update contact details during a chat

  1. Caller

    I'm chatting with your team, but my email on file is old. It's now dana.reyes@brightlaw.com.

  2. Agent

    Got it, Dana. I'll update your email on this chat session so the team can reach you there.

  3. Agent

    Done. Your email is updated for this conversation. Is there anything else you want changed?

Follow-up after a chat closed

  1. Agent

    Hi, this is Sam from Harbor Dental calling about your chat from yesterday with our bot.

  2. Caller

    Oh, yes. I closed it before I finished booking.

  3. Agent

    No problem. Would you like me to reopen the chat so you can pick up where you left off, or should I book the cleaning for you by phone?

  4. Caller

    Book it by phone. Thursday at ten would be great.

  5. Agent

    Thursday at 10:00 a.m. is booked. You'll get a confirmation shortly.

How to connect Botstar

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Botstar

    From Integrations in the dashboard, choose Botstar and enter the connection details from your Botstar account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Botstar actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

Perplexity AICustomer supportPerplexity AI provides conversational AI models for generating human-like text responsesFreshdeskCRM & salesFreshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient…ZendeskCRM & salesZendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient…ServiceNowCustomer supportServiceNow is a cloud-based enterprise platform that helps organizations automate and manage digital workflows across…AmcardsCustomer supportAMCards enables users to create personalized greeting cards, automate mailing campaigns, strengthen customer…GorgiasCRM & salesGorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management…

All Customer support integrations

Questions, answered.

Does the agent work with BotStar during the call or after it?

Both. During a call, your agent can open or close the live chat window, update a caller's profile, and read values from your BotStar forms. Your bot continues to handle chats on Messenger and your website as usual.

What do I need to connect BotStar?

You need an active BotStar account. In the AgentCalls dashboard, choose BotStar and sign in with your BotStar credentials from its settings. Then pick which actions your agent can use.

Which plan includes BotStar?

BotStar is included from the Growth plan. It is not available on the Starter plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Botstar.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing