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Connect Botsonic to your AgentCalls agent and keep its knowledge current.

Botsonic lets you build and train a chatbot for your website without writing code. Connect your Botsonic account to AgentCalls and your voice agent can work with the same bots your customers already use. During a call it can check the bot's FAQs, read recent conversation history, and tell the caller what your team has already answered online. After the call it can add new questions or upload fresh documents, so the bot stays accurate without manual work.

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What your agent can do with Botsonic

  • Read your bots and list the FAQs they already answer during a call.
  • Pull recent conversation threads to see what callers and website visitors asked.
  • Add new FAQ entries or starter questions after your team approves them.
  • Upload new help articles or document URLs so the bot learns about recent changes.
  • Remove outdated files, bot data or starter questions when information is no longer valid.

Botsonic exposes 12 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a return policy

  1. Caller

    Hi, I bought a jacket last week and wanted to know if I can still return it.

  2. Agent

    Let me check. Our Botsonic help bot has the current returns policy, so I'll pull that up for you.

  3. Agent

    Returns are accepted within 30 days if the tags are still attached. Do you have your order number?

  4. Caller

    Yes, it's 48213.

  5. Agent

    Thanks. I've noted the order and sent the return link to your email.

Updating the bot after a price change

  1. Caller

    Hey, I'm calling from Harbor Dental. Can you update the bot with the new cleaning price?

  2. Agent

    Of course. What's the new price for a standard cleaning?

  3. Caller

    It's 95 dollars starting the first of March. The old 80 dollar FAQ should go.

  4. Agent

    Got it. I'll remove the old FAQ and add the new one. I'll read it back to you before it goes live.

  5. Agent

    The new answer says a standard cleaning is 95 dollars from March 1. Should I save it?

Follow-up with a new help article

  1. Agent

    Hi Maya, this is Sam from Brightline Studio. I'm calling about the new onboarding guide you asked for.

  2. Caller

    Oh great. Is it ready?

  3. Agent

    Yes. I've uploaded it to your Botsonic bot, so your website chat can answer setup questions from it now.

  4. Caller

    Perfect, thank you.

How to connect Botsonic

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Botsonic

    From Integrations in the dashboard, choose Botsonic and enter the connection details from your Botsonic account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Botsonic actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Customer support integrations

Questions, answered.

Does it work during the call or after it?

Both. Your agent can read FAQs and conversations during a call. It can also add or remove FAQs, starter questions and uploaded files during or after a call, depending on what you allow.

What do I need to connect Botsonic?

A Botsonic account with access to the bot you want to use. Enter your Botsonic credentials from the tool's settings in the AgentCalls dashboard, then pick which bot the agent works with.

Which plan includes this integration?

Integrations, including Botsonic, are included from the Growth plan.

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Put your agent to work with Botsonic.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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