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Connect Botpress so your phone agent can look up conversations and bot issues mid-call.

Botpress is the open-source platform many teams use to build and run chatbots. With AgentCalls, your voice agent connects to your Botpress workspace using credentials from your Botpress settings. During a call the agent can check your account, look up conversations and file tags, and review issues tied to a specific bot. It can answer a caller's question about a past chat or confirm that a bot is running, without a staff member opening the dashboard. Connect it once and the agent uses only the actions you allow.

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What your agent can do with Botpress

  • Look up chat threads and conversation history when a caller refers to an earlier chat
  • Check bot issues and configuration problems so the agent can explain a known fault
  • List workspaces and confirm which workspace a caller's project belongs to
  • Find files by tag and read tag values to answer questions about stored content
  • Confirm account details and access before the agent shares anything sensitive

Botpress exposes 53 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about an earlier chat

  1. Caller

    Hi, I chatted with your bot last week about a refund and never got a reply. Can you check?

  2. Agent

    Sure. Can I have the email address you used in the chat?

  3. Caller

    It's jen.marsh@example.com.

  4. Agent

    Thanks, Jen. I found the conversation from last Tuesday. It was marked open, so I've passed it to the team for a reply today.

Customer asks if the bot is working

  1. Caller

    Is your website chat bot down? It isn't answering my questions.

  2. Agent

    Let me check the bot's status for you. I can see an issue logged on the support bot this morning, a configuration error with the greeting flow.

  3. Caller

    Okay, so it's a known problem?

  4. Agent

    Yes. Our team is aware and working on it. I'm sorry for the trouble. Would you like me to send you an email when it's fixed?

Manager reviews workspaces before a call

  1. Caller

    Can you tell me which Botpress workspace the Riyadh onboarding bot is in?

  2. Agent

    Checking your workspaces now. The Riyadh onboarding bot is in the Customer Care workspace, under the Gulf team.

  3. Caller

    Perfect, and is there a second one for the Dubai account?

  4. Agent

    Yes, the Dubai bot is in the same workspace. I can read you the tags on its files if you need them.

How to connect Botpress

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Botpress

    From Integrations in the dashboard, choose Botpress and enter the connection details from your Botpress account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Botpress actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Botpress during the call or after it?

Both. During a call the agent can look up conversations, workspaces and bot issues in real time. You can also set it to log call notes to your records after the call ends.

What do I need to connect Botpress?

A Botpress account with access to the workspaces you want the agent to use. Enter your own credentials from the Botpress settings in the AgentCalls dashboard. You control which actions the agent can run.

Which plan includes this integration?

Botpress is included from the Growth plan. Sign in to your AgentCalls dashboard to connect it.

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Put your agent to work with Botpress.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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