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Give your phone agent access to BotPenguin contacts, inbox and WhatsApp templates.

BotPenguin is where your customer conversations and contacts live. Connect your BotPenguin account and your AgentCalls agent can look up contacts, check inbox activity and work with your WhatsApp templates while it is on the phone. It can also add new contacts in bulk after a call, so every caller ends up in the right segment and the right follow-up flow. Connect with your own credentials from BotPenguin settings. Your agent uses only the actions you enable.

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What your agent can do with BotPenguin

  • Look up inbox contacts and see whether a caller has already talked to one of your bots
  • Check contact segments and their sizes to route a caller to the right offer
  • Pull the WhatsApp templates a bot can send and the fields each one needs
  • Import new or updated contacts in bulk at the end of a call
  • Confirm which WhatsApp bots are live before promising a follow-up message

BotPenguin exposes 6 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: a returning customer asks about an order

  1. Caller

    Hi, I messaged your WhatsApp bot last week about a delivery. Can someone check on it?

  2. Agent

    Of course. Can I have the phone number you used on WhatsApp?

  3. Caller

    It's 0412 555 019.

  4. Agent

    Thanks, Maria. I can see your earlier conversation with our bot on Tuesday. I've noted the delivery question and the team will reply on WhatsApp within the hour.

Lookup: confirming a contact before a sales call

  1. Caller

    I'm calling about the spring service plan. Is my account on your list?

  2. Agent

    Let me check. Your name is Daniel Okafor and you're in the Returning Customers segment, which has 142 contacts. You're eligible for the spring plan at the standard rate.

  3. Caller

    Great, can you send me the details?

  4. Agent

    Yes. I'll pass your contact details to the team so they can send the spring plan template on WhatsApp today.

Outbound: adding leads from a spring campaign call

  1. Agent

    Hello, this is calling from Harbor Dental about your cleaning reminder. Is now a good time?

  2. Caller

    Yes, I can talk for a minute.

  3. Agent

    Would you like us to book your cleaning for next month?

  4. Caller

    Yes, please add me to your list and send me the times on WhatsApp.

  5. Agent

    Done. I've added you to the cleaning reminder list, Sarah. You'll get the available times on WhatsApp shortly.

How to connect BotPenguin

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect BotPenguin

    From Integrations in the dashboard, choose BotPenguin and enter the connection details from your BotPenguin account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the BotPenguin actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Customer support integrations

Questions, answered.

Does the agent work with BotPenguin during the call or after it?

Both. The agent can look up contacts and templates while the caller is on the line. It can also import contacts after the call ends, so follow-up data is saved without manual entry.

What do I need to connect BotPenguin?

You need an active BotPenguin account and your own credentials from the BotPenguin settings page. Sign in from the AgentCalls dashboard, paste the credentials, and choose the actions your agent may use.

Which plan includes BotPenguin integrations?

Tool integrations, including BotPenguin, are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with BotPenguin.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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