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Connect BotMape so your agent can answer questions from your knowledge base during calls.

BotMape powers AI agents for customer support. Connect your BotMape account to AgentCalls and your phone agent can work with the same agents and knowledge you already use. During a call, it can answer from your training content, look up how an agent is configured, and check usage totals. Callers get consistent answers across chat and phone, and your team keeps one place to manage what the agent knows.

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What your agent can do with BotMape

  • Answer caller questions using the knowledge entries you already maintain in BotMape
  • Add new training content to an agent's knowledge base after a call, such as a corrected policy or new product detail
  • List and review the knowledge entries attached to a specific agent before answering a question
  • Check account-wide conversation and message totals when a manager asks how support volume looks

BotMape exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks a policy question

  1. Caller

    Hi, I bought a jacket last week. Can I still return it if I've worn it?

  2. Agent

    Good question. Our return policy covers unworn items within 30 days. Worn items can be returned for store credit if they're in clean condition. Would you like me to start a return request for you?

  3. Caller

    Yes, the order was under Sarah Lewis.

  4. Agent

    Thanks, Sarah. I've noted the return request and our team will email you a prepaid label within the hour.

Adding a new policy after a call

  1. Caller

    Do you ship to Dubai? I didn't see it on the website.

  2. Agent

    We do. Shipping to the UAE takes three to five business days and costs 25 dirhams. Is there anything else I can help you with?

  3. Caller

    No, that's all. Thanks.

  4. Agent

    Thanks for calling. Have a great day.

Follow-up on a support question

  1. Caller

    Hi, I'm calling about the setup guide for the Model 4 router. Is there a version in Arabic?

  2. Agent

    Yes, the Arabic setup guide for the Model 4 router is available on our support page. I can also send the link to your email now. Which address should I use?

  3. Caller

    Use omar.haddad@example.com.

  4. Agent

    Done. The guide is on its way to omar.haddad@example.com.

How to connect BotMape

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect BotMape

    From Integrations in the dashboard, choose BotMape and enter the connection details from your BotMape account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the BotMape actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Customer support integrations

Questions, answered.

Does BotMape work during the call or only afterward?

Both. During a call your agent can answer from your BotMape knowledge base and look up agent details. After a call it can add new training content or log follow-up notes, depending on the actions you enable.

What do I need to connect BotMape?

You need a BotMape account with at least one AI agent. Sign in to the AgentCalls dashboard, open Tools, choose BotMape, and enter the credentials from your BotMape settings.

Which plan includes BotMape?

Tool integrations, including BotMape, are included from the Growth plan.

Can the agent delete anything in BotMape?

It can remove individual knowledge entries when you enable that action. Creating new AI agents is not part of the phone workflow, and BotMape does not offer a way to delete agents through its API.

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Put your agent to work with BotMape.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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