Start free

Connect Botbaba so your phone agent can answer chat-style questions and hand off conversations on calls.

Botbaba is a platform for building and managing chatbots, with conversational AI and messaging integrations. Once you connect Botbaba to AgentCalls, your agent can use it during a phone call to look up answers your team has already built into your chatbots and pass caller questions into the same conversation flows your customers already use. Your agent can also send follow-up messages through your Botbaba channels after the call, so customers get the details in writing. Connect your Botbaba account in the AgentCalls dashboard and choose the actions your agent is allowed to use.

Start freeSee pricing

What your agent can do with Botbaba

  • Look up answers from the knowledge and flows you already built in Botbaba while the caller is on the line.
  • Pass a caller's question into a Botbaba conversation so it stays with the same customer record.
  • Send a follow-up message through your Botbaba channel after the call with the details the caller asked for.
  • Choose which of Botbaba's 42 actions your agent can use, so it only does what you allow.

Botbaba exposes 42 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks about a return policy

  1. Caller

    Hi, I bought a jacket last week and I'm not sure I can still return it. What's your policy?

  2. Agent

    Sure, let me check that for you. Returns are accepted within 30 days if the tags are still on. Do you have your order number handy?

  3. Caller

    It's 48213.

  4. Agent

    Thanks. Your order is inside the 30 days, so you're covered. I'll send the return steps to your phone by text now.

Caller wants a follow-up in writing

  1. Caller

    Can you send me the store hours for Saturday? I'm driving and won't remember.

  2. Agent

    Of course. We're open 9 in the morning to 6 in the evening on Saturday, and closed on Sunday.

  3. Caller

    Perfect, please send that to me.

  4. Agent

    Done. The hours are on their way to your phone through our messaging channel, so you'll have them in a moment.

Outbound follow-up after a support call

  1. Agent

    Hello, this is Sam calling from Harbor Dental. I'm following up on the question you asked about your cleaning appointment on Tuesday.

  2. Caller

    Oh yes, I wasn't sure if I needed to fast beforehand.

  3. Agent

    No fasting is needed. I've sent you the prep notes through our chat channel, so you can check them whenever you like.

  4. Caller

    Great, thank you.

How to connect Botbaba

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Botbaba

    From Integrations in the dashboard, choose Botbaba and enter the connection details from your Botbaba account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Botbaba actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

Perplexity AICustomer supportPerplexity AI provides conversational AI models for generating human-like text responsesFreshdeskCRM & salesFreshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient…ZendeskCRM & salesZendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient…ServiceNowCustomer supportServiceNow is a cloud-based enterprise platform that helps organizations automate and manage digital workflows across…AmcardsCustomer supportAMCards enables users to create personalized greeting cards, automate mailing campaigns, strengthen customer…GorgiasCRM & salesGorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management…

All Customer support integrations

Questions, answered.

Does the Botbaba connection work during the call or after it?

Both. Your agent can look up answers from your Botbaba flows during the call, and it can send follow-up messages through your Botbaba channels after the call ends.

What do I need to connect Botbaba?

You need a Botbaba account and your own credentials from its settings. Sign in to the AgentCalls dashboard, open Integrations, and add Botbaba. Integrations are included from the Growth plan.

Can I limit what the agent does in Botbaba?

Yes. Botbaba offers 42 actions, and you choose which ones your agent can use in the AgentCalls dashboard.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Botbaba.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing