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7shifts shift schedules, departments and locations, read and managed by your phone agent.

Connect 7shifts to AgentCalls and your phone agent can work with your restaurant schedule during a call. It can check who is on shift, look up locations and departments, and see open shifts. Callers get accurate answers without waiting for a manager. Your team keeps full control in 7shifts, and you choose which actions the agent can take.

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What your agent can do with 7shifts

  • Check who is scheduled to work on a given day or shift
  • Find open shifts and tell a caller when cover is needed
  • Look up your locations and their IDs for scheduling questions
  • Create or update departments for a new site or station

7shifts exposes 10 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Staff asks about tonight's shift

  1. Caller

    Hi, I'm Priya. Can you tell me if I'm on the closing shift at the Main Street store tomorrow?

  2. Agent

    Sure, Priya. Let me check. You're scheduled tomorrow from 4:00 PM to 11:00 PM in the front-of-house department.

  3. Caller

    Perfect. Is anyone covering the bar that night?

  4. Agent

    Yes, Marcus is on the bar from 5:00 PM to 11:00 PM. Anything else?

Manager checks for open shifts

  1. Caller

    Do we have any open shifts this weekend at the Harbor location?

  2. Agent

    Yes, there are two open shifts. Saturday lunch, 11:00 AM to 3:00 PM, in the kitchen. And Sunday dinner, 5:00 PM to 10:00 PM, on expo.

  3. Caller

    Okay, I'll post those to the team. Thanks.

  4. Agent

    You're welcome. Would you like me to note that you're handling them?

Outbound call about a schedule change

  1. Agent

    Hi Daniel, this is the Riverside Grill calling. Your shift on Thursday has moved to start at 3:30 PM instead of 4:00 PM.

  2. Caller

    Okay, that works for me. Is that also updated in the app?

  3. Agent

    Yes, it's updated in your schedule now. Thanks, Daniel, see you Thursday.

How to connect 7shifts

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect 7shifts

    From Integrations in the dashboard, choose 7shifts and enter the connection details from your 7shifts account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the 7shifts actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with 7shifts during the call or after it?

Both. During a call, your agent can look up shifts, staff, locations and open shifts in 7shifts. After a call, it can record actions such as creating a department, if you have allowed it.

What do I need to connect 7shifts?

You need a 7shifts account and the credentials for it. Connect it from the AgentCalls dashboard, where you sign in and choose which actions your agent can use.

Which plan includes the 7shifts integration?

Integrations, including 7shifts, are included from the Growth plan.

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Put your agent to work with 7shifts.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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