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TrueList

Check email addresses on the phone with TrueList and your agent.

Connect TrueList and your agent can validate a caller's email address during the call, so you know it will reach them before you send an invoice, booking confirmation or follow-up. It can check the status of a batch cleaning job, look up whether an address was validated before, and tell the caller what it found. Destructive actions such as deleting a batch are not offered on calls.

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What your agent can do with TrueList

  • Validate a caller's email address while they are on the phone and confirm whether it can receive mail
  • Check whether an address has already been validated and what the result was
  • Report the progress and status of a batch list-cleaning job
  • Estimate how many emails a list contains and how long a batch will take before you start it
  • Confirm the account plan and identity connected to your TrueList workspace

TrueList exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Inbound: confirming an email before sending a quote

  1. Caller

    Hi, I asked for a quote earlier but I didn't get the email. Can you check the address I gave you?

  2. Agent

    Of course. What email address did you give us?

  3. Caller

    It's sarah.kim@brightdental.co.uk.

  4. Agent

    Thanks, Sarah. I've checked it and it's a valid address. The quote was sent to it about twenty minutes ago. Would you like me to send it again?

  5. Caller

    No, I'll look in my spam folder. Thanks.

Inbound: checking a batch clean-up

  1. Caller

    Did the list cleaning job we started yesterday finish?

  2. Agent

    Let me check. The batch for your April customer list is in the finalizing stage, with about 92 percent of the addresses processed.

  3. Caller

    So when will it be ready?

  4. Agent

    It should be complete within the next hour. I can text you the download link as soon as it's ready.

  5. Caller

    Yes, please do that.

Outbound: booking a follow-up after a new lead

  1. Agent

    Hello, this is calling from Harbor Plumbing. Am I speaking with Tom Reyes?

  2. Caller

    Yes, that's me.

  3. Agent

    Great, Tom. You asked about a boiler service. Before I book it, can you confirm your email so we can send the confirmation?

  4. Caller

    It's tom.reyes@mailbox.com.

  5. Agent

    Thanks. That address checks out. I have Thursday at 10 am or Friday at 2 pm open. Which works better?

How to connect TrueList

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect TrueList

    From Integrations in the dashboard, choose TrueList and enter the connection details from your TrueList account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the TrueList actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent check emails during the call or after it?

Both. Your agent can validate an address while the caller is still on the line, and it can also check the status of batch jobs and past results at any time.

What do I need to connect TrueList?

You need an active TrueList account. In the AgentCalls dashboard, open Integrations, choose TrueList, and enter your TrueList credentials from the tool's settings. Sign in to the AgentCalls dashboard first.

Which plan includes the TrueList integration?

Integrations, including TrueList, are included from the Growth plan. Validation uses credits from your TrueList account, so check your TrueList plan for limits.

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Put your agent to work with TrueList.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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