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Projects & tasks

Toggl Track

Start, stop and log time with your agent, straight from Toggl Track.

Connect Toggl Track and your agent can start and stop timers, log completed time entries, and create projects, tasks and clients while a caller is on the line. Callers can ask what a teammate is tracking, have time logged after a site visit, or have a new project set up without anyone opening the app. Your agent works inside the workspaces and permissions you give it.

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What your agent can do with Toggl Track

  • Start a running timer or log a completed time entry on a project during a call
  • Create projects, tasks and clients so new work is tracked from the first conversation
  • Update descriptions and billable status across many time entries in one request
  • Delete or archive clients, projects and tasks when work is closed out

Toggl Track exposes 21 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Logging a site visit after a call

  1. Caller

    Hi, this is Dana from Brightline Plumbing. Can you log my visit to the Hartley job this morning? Two and a half hours.

  2. Agent

    Sure. I'll add a two hour thirty minute entry to the Hartley Kitchen project, marked billable. Do you want a description on it?

  3. Caller

    Put in pipe replacement and valve check.

  4. Agent

    Done. The entry is saved under Hartley Kitchen with that description.

Setting up a new client project

  1. Caller

    We just signed Omar Construction for a warehouse fit-out. Can we set up a project for them?

  2. Agent

    I can. Should I create a client called Omar Construction and a project called Warehouse Fit-out under it?

  3. Caller

    Yes, and add a task for site survey.

  4. Agent

    All set. The client, the Warehouse Fit-out project and the site survey task are created. You can start the timer whenever the team is on site.

Checking a running timer

  1. Caller

    Is anyone still clocked in on the Riverside account?

  2. Agent

    Yes, Priya started a timer on Riverside Retail Audit at 9:40 this morning and it is still running. Would you like me to stop it?

  3. Caller

    Stop it at 4 pm, she's done for the day.

  4. Agent

    Stopped at 4:00 pm. Her entry is now six hours and twenty minutes, marked billable.

How to connect Toggl Track

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Toggl Track

    From Integrations in the dashboard, choose Toggl Track and enter the connection details from your Toggl Track account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Toggl Track actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after?

Both. Your agent can act while the caller is on the line, such as starting a timer or logging time. It can also run follow-up actions after the call ends.

What do I need to connect Toggl Track?

You need an active Toggl Track account. Then sign in from the AgentCalls dashboard, enter your Toggl Track credentials from its settings, and choose the workspace your agent should use.

Which plan includes Toggl Track?

Integrations, including Toggl Track, are included from the Growth plan.

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Put your agent to work with Toggl Track.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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