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Create and track Jira issues from your business phone line, during the call.

Connect Jira to AgentCalls and your agent can log bugs, create tasks, assign issues and add comments while it talks to a customer or team member. A caller can report a problem and get a Jira ticket before the call ends. Your agent can also check an existing issue, link related work and update the people watching it. Connect once from the AgentCalls dashboard by signing in to Jira.

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What your agent can do with Jira

  • Create bugs, tasks and stories in the right project during a call
  • Assign issues to a team member or the default assignee
  • Add comments and attachments to existing issues
  • Link related issues and add watchers for follow-up

Jira exposes 98 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer reports a bug

  1. Caller

    Hi, the checkout page on our store keeps showing an error when I apply a discount code.

  2. Agent

    Sorry about that. I'm logging it now as a bug in the Web Store project. Can you tell me which browser you're using?

  3. Caller

    Chrome on a Windows laptop, version 124.

  4. Agent

    Thanks, Maya. I've created issue WEB-482, assigned it to the storefront team and added your browser details. You'll get an update when it's picked up.

Internal request from a field technician

  1. Caller

    It's Dev from the Austin crew. The HVAC unit at the Miller site needs a new filter ordered before Thursday.

  2. Agent

    Got it, Dev. I'm creating a task in the Field Ops project and assigning it to Priya in purchasing.

  3. Caller

    Make it high priority, the customer is already waiting.

  4. Agent

    Done. Task FO-217 is created with high priority and due Wednesday. I've also linked it to the Miller site maintenance ticket.

Follow-up on an existing issue

  1. Caller

    Can you check on the login timeout ticket? I was told it would be fixed this sprint.

  2. Agent

    I see ENG-118 is in review and assigned to Sam Okafor. I'll add a comment asking for an update and add you as a watcher so you get notified.

  3. Caller

    Perfect, thank you.

  4. Agent

    You're added as a watcher and the comment is posted. Sam usually replies the same day.

How to connect Jira

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Jira

    From Integrations in the dashboard, choose Jira and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Jira actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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All Projects & tasks integrations

Questions, answered.

Does the agent work with Jira during the call or after it?

Both. Your agent can create, update and look up Jira issues while the call is in progress, so the ticket exists before the caller hangs up. Follow-up updates can also run after the call.

What do I need to connect Jira?

You need a Jira account with access to the projects you want the agent to use. Connect it from the AgentCalls dashboard by signing in to Jira. No setup in Jira itself is required.

Which plan includes the Jira integration?

Integrations, including Jira, are included from the Growth plan.

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Put your agent to work with Jira.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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