Log time, create projects and bill clients from your phone calls with Toggl.

Toggl helps your team track the hours that matter. With AgentCalls connected to Toggl, your agent can look up clients and projects, start time entries, and create new clients or tags while it is on the phone. A caller asking where their project stands, or a team lead wanting hours logged after a meeting, gets an answer without anyone opening the app. Connect Toggl with your own credentials from its settings, and choose the actions your agent is allowed to take.

What your agent can do with Toggl

  • Look up client and project details by name or ID while on a call
  • Create a time entry for a client with a start time, so hours are logged without opening Toggl
  • Add a new client or project to a workspace when a customer signs up on the phone
  • Create or remove tags in a workspace to keep your records tidy

Toggl exposes 58 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client checks their project details

  1. Caller

    Hi, I'd like to confirm which client record you have for Northside Dental.

  2. Agent

    Sure. I'm pulling up Northside Dental in your Toggl workspace now. The client is active and has two projects linked, Website Refresh and Monthly Support.

  3. Caller

    Great, can you add a note that I'll be billing them from next Monday?

  4. Agent

    Done. I've logged that on the client record. Anything else you need?

Team lead logs hours after a call

  1. Caller

    Hey, it's Dana. I just finished the call with Harbor Logistics. Can you log two hours starting at 2 pm today?

  2. Agent

    Got it. I've created a two hour time entry for Harbor Logistics, starting at 2:00 pm today, in your workspace.

  3. Caller

    Perfect, thanks.

New customer added during a sales call

  1. Caller

    We're starting with you this week. The company is Riverside Cafe Group, and the first project is a menu redesign.

  2. Agent

    Thanks, I'm adding Riverside Cafe Group as a new client and creating the Menu Redesign project under it.

  3. Agent

    Both are set up in Toggl. Would you like me to add a billable tag as well?

  4. Caller

    Yes, please.

  5. Agent

    Tag added. You're all set.

How to connect Toggl

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Toggl

    From Integrations in the dashboard, choose Toggl and enter the connection details from your Toggl account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Toggl actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Questions, answered.

Does the agent work with Toggl during the call or only afterwards?

Your agent works with Toggl during the call. It can look up records, create clients, projects, tags and time entries as the conversation happens, so nothing has to be entered later.

What do I need to connect Toggl?

You need a Toggl account with access to the workspace you want to use. Sign in from your AgentCalls dashboard, open the Toggl connection, and enter your credentials from Toggl's settings.

Which plan includes the Toggl integration?

Integrations, including Toggl, are included from the Growth plan.

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