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Connect Timely so your agent can check time entries and projects during calls.

Timely records time across apps, calendars and devices and turns it into clean timesheets. With AgentCalls connected, your agent can look up accounts and projects, answer questions about logged hours, and keep your team's records current while it talks to clients and staff. You connect once from the AgentCalls dashboard, and the agent uses the actions you allow.

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What your agent can do with Timely

  • Look up a Timely account and confirm the right workspace before answering a question.
  • Check logged hours on a project or for a team member, and read back totals to the caller.
  • Trigger webhooks so your systems are notified when a timesheet or time entry changes.
  • Give a client a quick status on hours used against a project budget during the call.

Timely exposes 41 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Client asks about hours used this month

  1. Caller

    Hi, this is Dana Whitfield from Whitfield Design. Can you tell me how many hours have been logged on our website project this month?

  2. Agent

    Of course, Dana. Let me check the project for you. One moment.

  3. Agent

    So far this month, 31 hours and 15 minutes are logged on the website redesign, which leaves about 9 hours in your current retainer.

  4. Caller

    Perfect, that's about what I expected. Thanks.

Staff member checks their own timesheet

  1. Caller

    Hey, it's Marcus. I think I missed logging Tuesday afternoon. Can you check what's on my timesheet?

  2. Agent

    Sure, Marcus. I see 6 hours and 40 minutes on Tuesday, but there is a gap between 1:30 and 3:00 pm.

  3. Caller

    That was the client call with Oakridge. Can you add it as a one hour entry for the Oakridge account?

  4. Agent

    Done. I added a one hour entry for Oakridge on Tuesday from 1:30 to 2:30 pm. Your total for the day is now 7 hours and 40 minutes.

Outbound reminder about an unfinished timesheet

  1. Agent

    Hello, may I speak with Priya? This is a quick call about your weekly timesheet.

  2. Caller

    Yes, this is Priya. What's the issue?

  3. Agent

    Your timesheet for last week is still open with two days missing. Would you like me to send you the link to complete it now?

  4. Caller

    Yes, please send it. I'll finish it this afternoon.

How to connect Timely

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Timely

    From Integrations in the dashboard, choose Timely and sign in with your account. Connecting takes one click and can be revoked at any time.

  3. 3

    Choose the actions

    In the agent editor, enable the Timely actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Timely during the call or only afterwards?

Both. During a call the agent can look up accounts, projects and logged hours, and make approved changes such as adding a time entry. Webhooks can also run in the background when time entries change.

What do I need to connect Timely?

A Timely account with the access you want the agent to use. Open the AgentCalls dashboard, choose Timely, and sign in to Timely with one click. You can change or disconnect it at any time.

Which plan includes this integration?

Integrations, including Timely, are included from the Growth plan.

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Put your agent to work with Timely.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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