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Let your Timelink agent check and update time records during calls.

Timelink tracks work hours across your team. With AgentCalls, your voice agent can work with your Timelink account while it talks to callers. It can answer questions about who is on the clock and help keep people records accurate, all without anyone opening the app. Connect Timelink once from your AgentCalls dashboard using your own Timelink credentials, and your agent can act on it from the next call. Every action is limited to what you allow in your settings.

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What your agent can do with Timelink

  • Remove a person record by its unique identifier after the caller confirms the details
  • Confirm the right person before any record is changed, so the wrong entry is never removed
  • Keep your team roster current when a staff member leaves, without waiting for the office to open
  • Connect with your own Timelink credentials from the tool's settings, managed from the AgentCalls dashboard

Timelink exposes 1 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Former employee removed from roster

  1. Caller

    Hi, this is Dana Whitfield from Northside Plumbing. Ryan Ortiz left the company on Friday. Can you take him off the timesheet system?

  2. Agent

    Thanks, Dana. I can remove Ryan Ortiz from your Timelink people list. Can you confirm his employee ID, or should I look it up by his email?

  3. Caller

    Use the email, ryan.ortiz@northsideplumbing.com.

  4. Agent

    Found him. I've removed Ryan Ortiz from Timelink. He won't appear on new time entries from today. Anything else?

Wrong record caught before deletion

  1. Caller

    Please delete the record for Sam Patel. He quit last month.

  2. Agent

    I can help with that. I see two Sam Patel records in Timelink, one in Leeds and one in Manchester. Which one should I remove?

  3. Caller

    The Leeds one. Sorry, I should have said.

  4. Agent

    No problem. I've removed the Leeds record for Sam Patel. The Manchester record is unchanged.

Callback to confirm a removal

  1. Agent

    Hello, this is the AgentCalls assistant for Harbor Bakery calling about the staff list update you asked for. Is now a good time?

  2. Caller

    Yes, go ahead.

  3. Agent

    I've removed Leah Bennett from your Timelink roster as requested. She'll no longer be included in this week's hours. Would you like a summary sent by text?

  4. Caller

    Yes, please send it to the office line.

How to connect Timelink

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Timelink

    From Integrations in the dashboard, choose Timelink and enter the connection details from your Timelink account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Timelink actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Timelink work during the call or after it?

Both. Your agent can act on Timelink while the caller is on the line, and it can also make follow-up calls to confirm changes once the work is done.

What do I need to connect Timelink?

You need an active Timelink account. Sign in to the AgentCalls dashboard, open Integrations, and add your own Timelink credentials from the tool's settings. You can disconnect at any time.

Which plan includes Timelink?

Tool integrations, including Timelink, are included from the Growth plan.

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Put your agent to work with Timelink.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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