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Supportbee

Create, assign and reply to SupportBee tickets from your phone line.

Connect SupportBee to AgentCalls and your voice agent can work your support queue during a call. It can open a new ticket from a caller's request, look up an existing one, assign it to the right team, and post a reply. Your team sees every ticket in SupportBee as usual, with the call noted on the thread. Connect with your SupportBee credentials from its settings. Your agent only uses the actions you allow.

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What your agent can do with Supportbee

  • Open a new SupportBee ticket with the caller's subject, email and details
  • Look up a ticket and read its status to the caller
  • Assign a ticket to the right support team
  • Post a reply to a customer's ticket after the call
  • Archive resolved tickets when a caller confirms the issue is closed

Supportbee exposes 41 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller reports a missing order

  1. Caller

    Hi, my order from last Tuesday never arrived. I want to report it.

  2. Agent

    Sorry to hear that. Can I take your email address so I can open a ticket for you?

  3. Caller

    It's karen.lopez@mail.com.

  4. Agent

    Thanks, Karen. I've opened ticket 4821 with your order details and assigned it to our shipping team. They'll reply by email within one business day.

Checking the status of an open ticket

  1. Caller

    I contacted you last week about a refund. Any update?

  2. Agent

    Happy to check. What's the ticket number, or the email you used?

  3. Caller

    The email is tom.reed@gmail.com.

  4. Agent

    I found it. Your refund ticket is marked as approved and is waiting on the finance team. You should see the money within five working days.

Following up on a reply

  1. Agent

    Hi, this is Sam from Brightline Dental calling about your ticket on the billing question. The updated invoice is ready.

  2. Caller

    Oh good. Can you send it again to my inbox?

  3. Agent

    Of course. I've posted a reply on the ticket with the invoice attached, so it will reach your inbox shortly.

How to connect Supportbee

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Supportbee

    From Integrations in the dashboard, choose Supportbee and enter the connection details from your Supportbee account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Supportbee actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with SupportBee during the call or after it?

Both. Your agent can create, look up and assign tickets while the caller is on the line. It can also post a summary reply after the call ends.

What do I need to connect SupportBee?

You need a SupportBee account and your SupportBee credentials from its settings. Sign in to the AgentCalls dashboard, choose SupportBee and enter them to connect.

Is SupportBee included in my plan?

Tool integrations are included from the Growth plan.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Supportbee.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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