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Spondyr

Send the right template to the right customer, straight from a phone call with Spondyr.

Spondyr manages correspondence templates and delivers them by email, SMS, fax and postal mail. Connect your Spondyr account to AgentCalls and your agent can check a customer's record during a call, pick the correct template for that case, and trigger delivery. A caller who asks for a confirmation, a statement or a reminder can have it sent before the call ends. Set the rules once in Spondyr, and your agent applies them every time.

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What your agent can do with Spondyr

  • Look up a customer's transaction and its current status during the call
  • Trigger delivery of a generated letter or notice by email, SMS or postal mail
  • Check whether a correspondence has been processed and delivered
  • Confirm which template and rules apply to a transaction type

Spondyr exposes 21 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Caller asks for a payment confirmation by email

  1. Caller

    Hi, I paid my invoice last Tuesday but I never got a receipt. Can you send it again?

  2. Agent

    Of course. I can see the payment for invoice 4471 from Tuesday the 12th. What email should I send the receipt to?

  3. Caller

    Use maria.lopez@brightlane.co please.

  4. Agent

    Done. The receipt is on its way to maria.lopez@brightlane.co and should arrive within a few minutes.

Outbound reminder for a rescheduled service visit

  1. Agent

    Hello, this is Northside Dental calling for James Carter. Am I speaking with James?

  2. Caller

    Yes, this is James.

  3. Agent

    Your cleaning has moved to Thursday the 20th at 10:30. I have sent you a written confirmation by SMS and post. Is there anything else you need?

  4. Caller

    No, that works. Thanks.

Checking whether a notice was delivered

  1. Caller

    I was told a renewal notice went out on Monday. Did it actually get sent?

  2. Agent

    Let me check. The renewal notice for policy 88213 was generated Monday morning and delivered by email at 9:14 that day.

  3. Caller

    Great, I must have missed it in my spam folder. Can you resend it?

  4. Agent

    Yes, I have sent it again to the address on file. It should reach you within a few minutes.

How to connect Spondyr

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Spondyr

    From Integrations in the dashboard, choose Spondyr and enter the connection details from your Spondyr account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Spondyr actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does this work during the call or after it?

Both. Your agent can look up records, trigger delivery and check status while the caller is on the line, and it can also send correspondence after a call ends.

What do I need to connect Spondyr?

A Spondyr account with its own credentials. Enter them in your AgentCalls dashboard under Integrations, then choose the templates and transaction types your agent should use.

Which plan includes Spondyr?

Integrations, including Spondyr, are included from the Growth plan.

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Put your agent to work with Spondyr.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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