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Give your phone agent access to Shortcut, so callers get real answers about their work.

Connect Shortcut to AgentCalls and your agent can work with your stories, epics, iterations and labels during a call. It can look up the status of a request, log a new story from what a caller reports, add a comment to an epic, or open an iteration for the next sprint. Your team sees the changes in Shortcut as they happen, with no manual follow-up.

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What your agent can do with Shortcut

  • Look up the status and owner of a story or epic while the caller is on the line.
  • Create a new story from a bug or feature request the caller describes.
  • Add a threaded comment to an epic with notes from the call.
  • Create labels and categories so incoming requests are filed the way your team expects.
  • Open a new iteration for the upcoming sprint when a planning call is booked.

Shortcut exposes 136 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer reports a bug

  1. Caller

    Hi, I'm Dana Ortiz. The export button on our reports page stopped working this morning.

  2. Agent

    Sorry about that, Dana. I'll log it for the product team now. Can you tell me which report you were exporting?

  3. Caller

    The monthly sales summary, as a CSV.

  4. Agent

    Thanks. I've created a bug in Shortcut with those details and tagged it for the reports team. You'll get an email when it moves to in progress.

Status check on a feature

  1. Caller

    Hello, this is Tom Reyes from Brightline Studio. Where are we on the onboarding flow redesign?

  2. Agent

    Hi Tom. The onboarding flow redesign epic is in progress. Two of its five stories are done and the rest are in the current iteration.

  3. Caller

    Great. Can you add a note that we need the mobile version by Friday?

  4. Agent

    Done. I've added your Friday deadline as a comment on the epic and mentioned the product owner on it.

Booking a planning session

  1. Caller

    Hi, it's Priya from the engineering office. Can we set up the planning for next quarter?

  2. Agent

    Of course, Priya. Would Monday the 14th at 10 a.m. work for the kickoff?

  3. Caller

    Monday works. Please open the iteration for that week too.

  4. Agent

    I've booked Monday at 10 a.m. and created the new iteration in Shortcut for the week of the 14th, so the team can start adding stories.

How to connect Shortcut

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Shortcut

    From Integrations in the dashboard, choose Shortcut and enter the connection details from your Shortcut account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Shortcut actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after it?

Both. Your agent can look up and update Shortcut while the caller is on the line, and it can also run actions after the call ends, such as filing a summary as a comment.

What do I need to connect Shortcut?

You need a Shortcut account with access to the workspace. Sign in from the AgentCalls dashboard, open your tool settings, and connect Shortcut with your own credentials.

Which plan includes this integration?

Integrations, including Shortcut, are included from the Growth plan.

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Put your agent to work with Shortcut.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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