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Sendloop

Sendloop on your phone line: your agent checks lists, campaigns and subscribers during calls.

Sendloop is the email marketing platform many small businesses use for newsletters, product updates and campaigns. Connect your Sendloop account to AgentCalls with your own credentials from Sendloop's settings, and your agent can look up what matters while it talks to a caller. It can read your account details, find your mailing lists, check how many subscribers each list holds, review recent campaigns and pull the performance report for a list. Your agent answers from live data, so callers hear current numbers, not guesses.

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What your agent can do with Sendloop

  • Check your Sendloop account details and confirm which account is active during a call
  • Find the mailing lists you run and how they are named
  • Look up a subscriber list and see who is on it, filtered by status
  • Review recent campaigns by status, such as sent or scheduled
  • Pull the overall report for a list after a campaign goes out

Sendloop exposes 5 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

A customer asks whether they are on your mailing list

  1. Caller

    Hi, I think I signed up for your newsletter last year but I never got the last one. Can you check?

  2. Agent

    Sure. Can I have the email address you signed up with?

  3. Caller

    It's jen.parker@mail.com.

  4. Agent

    Thanks, Jen. You are on our Newsletter list and your status is active. The last campaign went out on March 4. I can resend it to you now if you like.

A manager checks how the last campaign performed

  1. Caller

    Hey, it's Marcus. How did the spring offer email do?

  2. Agent

    Hi Marcus. The spring offer went to 4,280 subscribers. The open rate is 31 percent and 212 people clicked through.

  3. Caller

    Better than the winter one, right?

  4. Agent

    Yes, the winter campaign opened at 24 percent. Do you want the full report sent to your email?

Outbound follow-up on a scheduled campaign

  1. Agent

    Hello, this is calling for Oakline Dental. Is this Ms. Reyes?

  2. Caller

    Yes, speaking.

  3. Agent

    We have a new campaign scheduled for Thursday at 9 a.m. about our cleaning offer. I can confirm your subscription is active so you receive it. Would you like anything changed?

  4. Caller

    No, that's fine. Thanks for checking.

How to connect Sendloop

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Sendloop

    From Integrations in the dashboard, choose Sendloop and enter the connection details from your Sendloop account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Sendloop actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Sendloop during the call or after it?

During the call. Your agent looks up live data in Sendloop while the caller is on the line, and it can also log a note or send a follow-up after the call ends.

What do I need to connect Sendloop?

A Sendloop account. Copy the credentials from your Sendloop settings and add them in the AgentCalls dashboard under Tools. You stay signed in to your own Sendloop account at all times.

Which plan includes Sendloop?

Tool integrations, including Sendloop, are included from the Growth plan. Lower plans can see the integration but cannot connect it until you upgrade.

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Put your agent to work with Sendloop.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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