Start free

Route4Me routes and stop updates, handled by your agent on the phone.

Connect Route4Me to AgentCalls and your agent can work with your routes while it talks to drivers, dispatchers and customers. It can check the vehicles in your fleet, look up a route, and update the status of a stop after a delivery is confirmed or missed. Changes are written to your Route4Me account as the call happens, so your planning stays current without anyone logging in.

Start freeSee pricing

What your agent can do with Route4me

  • Look up the vehicles in your organization and their capacity before confirming a load
  • Check the status of a route or stop for a driver or customer who calls in
  • Mark a destination as completed, skipped or failed after a confirmed delivery
  • Update stop status from a dispatcher's call without opening the dashboard

Route4me exposes 97 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks about a delivery window

  1. Caller

    Hi, I'm expecting a delivery today from your team. Do you know roughly when it will arrive?

  2. Agent

    Sure. Can I have the name or the order number on the delivery?

  3. Caller

    It's Maria Lopez, order 48213.

  4. Agent

    Thanks, Maria. Your stop is the sixth on today's route. The driver expects to reach you between 2:30 and 3:15 this afternoon.

Dispatcher marks a stop as skipped

  1. Caller

    Hey, it's Tom from dispatch. The customer on Elm Street isn't home, and we're leaving the parcel with the neighbour.

  2. Agent

    Got it, Tom. Which stop is it, the one for 14 Elm Street on route 7?

  3. Caller

    Yes, that one. Mark it complete with the note left with neighbour.

  4. Agent

    Done. The stop is marked completed with that note. Do you want me to add the reschedule request as well?

Pre-shift fleet check by phone

  1. Caller

    Morning, I need to know which vans are available for the north route before we load up.

  2. Agent

    Let me pull up the fleet. Two vans are listed for that area. Van 3 has a 1,200 kg capacity and Van 5 has 900 kg.

  3. Caller

    Good. Put the heavier load on Van 3, then.

  4. Agent

    Understood. I'll note that for the north route, with Van 3 taking the heavier load.

How to connect Route4me

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Route4me

    From Integrations in the dashboard, choose Route4me and enter the connection details from your Route4me account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Route4me actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

Related integrations

NotionVerifiedProjects & tasksNotion centralizes notes, docs, wikis, and tasks in a unified workspace, letting teams build custom workflows for…LinearProjects & tasksLinear is a streamlined issue tracking and project planning tool for modern teams, featuring fast workflows, keyboard…JiraProjects & tasksA tool for bug tracking, issue tracking, and agile project management.Google TasksProjects & tasksGoogle Tasks provides a simple to-do list and task management system integrated into Gmail and Google Calendar for…WrikeMessaging & team chatWrike is a project management and collaboration tool offering customizable workflows, Gantt charts, reporting, and…AsanaProjects & tasksTool to help teams organize, track, and manage their work.

All Projects & tasks integrations

Questions, answered.

Does it work during the call or after it?

It works during the call. Your agent can look up vehicles, routes and stops, and update stop statuses while the caller is still on the line.

What do I need to connect Route4Me?

You need an active Route4Me account. Enter your own credentials from the Route4Me settings into the AgentCalls dashboard, then sign in to finish the connection.

Which plan includes this integration?

Route4Me is included from the Growth plan and above.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Route4me.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

Start freeSee pricing