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Remarkety

Remarkety on your phone line: check customers, products and campaigns during the call.

Remarkety keeps your store's marketing running. AgentCalls connects your Remarkety account so your agent can look up customers, check products and review campaigns while it talks to a caller. A shopper asking whether an item is in stock or where a campaign stands gets a fast, accurate answer. Your agent can also track a cart a caller just updated, so the follow-up emails and SMS reflect what they actually want to buy.

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What your agent can do with Remarkety

  • Look up a customer by name or contact details and answer questions about their history with your store
  • Check your product catalog during a call, including availability and pricing for a shopper's question
  • Review active and past marketing campaigns and tell callers what they are receiving
  • Record cart changes made on the phone so Remarkety can send the right recovery messages
  • Import or update a batch of contacts in Remarkety after a call or a list sync

Remarkety exposes 5 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Shopper asks about an order and product

  1. Caller

    Hi, I'm Laura Mitchell. I placed an order last week and want to know if the green linen throw is back in stock.

  2. Agent

    Hi Laura, I can see your account. The green linen throw is in stock in the queen size, and the king size is due back on the 14th.

  3. Caller

    Great, can you update my cart to the queen size and send me the link?

  4. Agent

    Done. I've added the queen size to your cart in our store records, and you'll get a reminder email with the checkout link within the hour.

Caller asks about a promotion they received

  1. Caller

    I got an email about a spring sale but I can't remember the code or when it ends.

  2. Agent

    That's our spring campaign. It runs until March 31, and the code is SPRING15 for 15 percent off orders over 60 dollars.

  3. Caller

    Does it include the outdoor furniture?

  4. Agent

    Yes, the outdoor furniture category is included. Would you like me to check the sizes you were looking at?

Outbound follow-up after a batch import

  1. Agent

    Hello, this is calling from Harbor Coffee Roasters. You joined our tasting list last month and I wanted to check if you'd like a sample pack.

  2. Caller

    Yes, I'd like the medium roast sampler, please.

  3. Agent

    Thanks, Daniel. I've added the sampler to your profile and updated your contact details, so the shipping confirmation will reach you by Friday.

How to connect Remarkety

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Remarkety

    From Integrations in the dashboard, choose Remarkety and enter the connection details from your Remarkety account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Remarkety actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with Remarkety during the call or after it?

Both. During a call your agent can look up customers, products and campaigns in real time. It can also record cart changes and sync contact batches once the call ends.

What do I need to connect Remarkety?

You need an active Remarkety account. Enter your Remarkety credentials from its settings in the AgentCalls dashboard. No technical setup is required.

Which plan includes Remarkety?

Tool integrations, including Remarkety, are included from the Growth plan onward.

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Put your agent to work with Remarkety.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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