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Proxiedmail

Give your agent access to ProxiedMail for privacy-focused email on every call.

Connect ProxiedMail and your agent can work with the privacy email addresses your business uses. During a call it can look up existing proxy bindings, confirm which address a customer should write to, and update a binding when a forwarding address changes. It can also set up a new webhook receiver so incoming email events reach the right place. Connect ProxiedMail with your own credentials from its settings, and the agent uses only the access you grant.

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What your agent can do with Proxiedmail

  • Look up the proxy email addresses your business has set up
  • Confirm which proxy address a customer should use for a given service
  • Update a proxy binding when a forwarding address or setting changes
  • Create a webhook receiver to capture incoming ProxiedMail email events

Proxiedmail exposes 5 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks which address to use

  1. Caller

    Hi, I signed up for your service last week and I want to send my invoice to the right address. Which one should I use?

  2. Agent

    Thanks for calling. Can I have the name of the service you signed up with so I can find your address?

  3. Caller

    It's the Harbor Dental booking page, under Maria Lopez.

  4. Agent

    Found it. Send the invoice to the proxy address ending in 4821 at our domain. It will reach our billing team within the hour.

Updating a forwarding address

  1. Caller

    I moved offices, so the mail forwarding to my old address needs to change.

  2. Agent

    No problem. What's the new address you want messages sent to?

  3. Caller

    Use 22 Quay Street, but the email should go to jamie@brightworks.co.uk.

  4. Agent

    Done. I've updated the binding so messages forward to jamie@brightworks.co.uk. You'll get a confirmation email shortly.

Outbound follow-up on a missed email

  1. Agent

    Hello, this is calling from the Oakridge Clinic team. We sent an appointment reminder to your proxy address but haven't heard back.

  2. Caller

    Oh, I didn't see it. Can you resend it to my main inbox?

  3. Agent

    Sure. I'll update the forwarding for that address to your main inbox and send the reminder again. Can you confirm the Thursday 10:30 slot still works?

  4. Caller

    Yes, Thursday at 10:30 is fine.

How to connect Proxiedmail

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Proxiedmail

    From Integrations in the dashboard, choose Proxiedmail and enter the connection details from your Proxiedmail account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Proxiedmail actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with ProxiedMail during the call or after it?

Both. During a call your agent can look up bindings and make updates in real time. It can also set up webhook receivers, so incoming email events are captured after the call ends.

What do I need to connect ProxiedMail?

You need an account with ProxiedMail. Copy your credentials from its settings, then sign in to the AgentCalls dashboard and add ProxiedMail under Tools. Your agent can only use the actions you allow.

Which plan includes this integration?

Tool integrations are included from the Growth plan. You can view plan details from your AgentCalls dashboard at any time.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Proxiedmail.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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