Productboard

Connect Productboard so your agent can log feedback and check roadmap status during calls.

Productboard holds the feedback and roadmap your team works from. With AgentCalls, your phone agent can connect to it and act on that information while it talks to customers. When a customer describes a problem or a wish, the agent can record it as feedback and link it to the right feature. When someone asks whether a feature is planned, the agent can look up its status and tell them what it knows. You connect Productboard with one click from the AgentCalls dashboard, and your agent uses the tool during live calls.

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What your agent can do with Productboard

Log a customer's feature request or complaint as feedback in Productboard during the call
Look up whether a feature is on the roadmap, in progress, or released, and read back the status
Find an existing feature or note by name so new feedback is attached to the right item
Create a follow-up task for your product team after a call that needs review

Productboard exposes 99 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks about a planned feature

Caller
Hi, I wanted to ask whether you support exporting reports to Excel. We really need it for month-end.
Agent
Let me check that for you. Excel export is on our roadmap and is currently planned for next quarter. Would you like me to add your request so the team sees how many customers need it?
Caller
Yes, please. Put me down under Maria Lopez from Harbor Logistics.
Agent
Done, Maria. I have logged your request against the Excel export feature and marked Harbor Logistics as interested. You will get an email when it ships.

Logging a complaint about a missing setting

Caller
The notification settings on my account keep resetting every time I log in. It's been happening since Tuesday.
Agent
I'm sorry about that. I'm recording this as a bug report and linking it to the notifications feature so our product team can review it.
Caller
Thanks. Can I get a reference for it?
Agent
Of course. The reference is FB-4821. Our team reviews open bug reports every Thursday.

Follow-up call after a feature request

Agent
Hello, this is Sam calling from Brightside Dental. We spoke last week about online booking for patients. I wanted to let you know that the feature is now in beta.
Caller
Oh great, is it available for us yet?
Agent
Beta access opens on Monday. Would you like me to note that you want early access, so you are first on the list?
Caller
Yes, please do that for Dr. Patel.

How to connect Productboard

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Productboard
From Integrations in the dashboard, choose Productboard and sign in with your account. Connecting takes one click and can be revoked at any time.
3
Choose the actions
In the agent editor, enable the Productboard actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent use Productboard during the call or only after?

Your agent can use Productboard during a live call. It can look up feature status and log feedback as the customer speaks, so the record exists before the call ends.

What do I need to connect Productboard?

You need an active Productboard account. Sign in to Productboard from the AgentCalls dashboard with one click, and your agent gets access to the workspace you choose.

Which plan includes this integration?

Integrations, including Productboard, are included from the Growth plan.

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Put your agent to work with Productboard.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.