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Award points, check standings and celebrate wins with your team by phone.

Connect Pointagram and your agent can award points to players during a call, check where someone stands on the leaderboard, and look up competitions and teams. Callers such as sales reps or staff can ask how they are doing and hear their current score without waiting for a manager. After the call, the agent records the points and the reason, so the team's progress stays up to date in Pointagram.

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What your agent can do with Pointagram

  • Award points to players, with a tag and a short description for the reason
  • Look up a player's rank, score and competition standing
  • Check active competitions and their leaderboards
  • Find players by email, name or external ID
  • Review recent point history for a score series

Pointagram exposes 8 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Rep asks about their standing

  1. Caller

    Hi, this is Dana Ortiz. Where am I on the Q3 sales competition?

  2. Agent

    Hi Dana. You are third on the Q3 sales leaderboard with 1,240 points, 60 behind Marcus. Two more closed deals this week would move you into second.

Manager awards points after a client win

  1. Caller

    It's James from the Leeds branch. Can you give Priya 50 points for the renewal she closed this morning?

  2. Agent

    Done. I added 50 points to Priya Shah in the Sales score series, tagged renewal. She now has 890 points and is in fourth place.

Staff member checks a team total

  1. Caller

    Hello, I'm calling for the support team. What's their score this month?

  2. Agent

    The support team has 3,415 points this month and is ranked first among the teams. Would you like the names of the top three players on that team?

How to connect Pointagram

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect Pointagram

    From Integrations in the dashboard, choose Pointagram and enter the connection details from your Pointagram account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the Pointagram actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does it work during the call or after?

Both. Your agent can look up standings and award points while the caller is on the line, and it can also review point history after a call when you ask for a summary.

What do I need to connect Pointagram?

You need an account in Pointagram. Sign in from the AgentCalls dashboard, enter your Pointagram credentials from the tool's settings, and the connection is ready.

Which plan includes this integration?

Pointagram is included from the Growth plan.

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Put your agent to work with Pointagram.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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