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OptimoRoute

Let your AgentCalls agent check routes, drivers and orders from OptimoRoute during a call.

OptimoRoute plans routes for delivery and field service teams. Connect your OptimoRoute account to AgentCalls and your voice agent can look up what matters on the phone. It can check a driver's status, confirm which route an order is on, and see whether a stop is still unassigned. Customers get a straight answer while they are on the line, and your dispatchers stop fielding the same questions all day.

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What your agent can do with OptimoRoute

  • Look up the current status and contact details of any driver
  • Check which planned route a delivery or stop is on for a given date
  • Confirm whether an order is still unassigned or already scheduled
  • Answer questions about optional stops and route parameters for the day

OptimoRoute exposes 17 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

Customer asks where their delivery is

  1. Caller

    Hi, I'm calling about my order for today. Is it on a route yet?

  2. Agent

    Good morning. Let me check that for you. Can I have the order number or the name on the booking?

  3. Caller

    It's order 48213, under Sarah Mitchell.

  4. Agent

    Thanks, Sarah. Order 48213 is on today's second route and it is scheduled for a drop-off between 1 and 2 pm.

Dispatcher checks which driver is available

  1. Caller

    Can you tell me which drivers are active right now?

  2. Agent

    Sure. Three drivers are active. Marcus Lee and Dana Ortiz are on routes, and Tom Reyes is marked available.

  3. Caller

    Give me Tom's number so I can send him a new job.

  4. Agent

    Tom's contact number is on file. I can read it to you now or send it to your dispatch email.

Follow-up on an unassigned stop

  1. Agent

    Hello, this is the team at Northline Plumbing calling about your service visit on Thursday.

  2. Caller

    Oh, yes. Is someone coming, or do I need to rebook?

  3. Agent

    Your visit is confirmed. Our route for Thursday is planned, and your stop is assigned to the morning run. You will get a window before the visit.

  4. Caller

    Perfect, thank you.

How to connect OptimoRoute

  1. 1

    Create your agent

    Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.

  2. 2

    Connect OptimoRoute

    From Integrations in the dashboard, choose OptimoRoute and enter the connection details from your OptimoRoute account settings.

  3. 3

    Choose the actions

    In the agent editor, enable the OptimoRoute actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does the agent work with OptimoRoute during the call or only afterwards?

During the call. When a caller asks about a driver, route or order, your agent looks it up in OptimoRoute while the conversation is still going and answers from the live data.

What do I need to connect OptimoRoute?

An OptimoRoute account with your own sign-in details. Open the integrations section of the AgentCalls dashboard, choose OptimoRoute, and enter your credentials from the OptimoRoute settings. The connection takes a few minutes.

Which AgentCalls plan includes this integration?

Integrations, including OptimoRoute, are included from the Growth plan. Smaller plans can view the integration but cannot connect it.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with OptimoRoute.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.

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