Taking a job request by phone
- Caller
Hi, I need someone to look at our office heating before Friday. It's been making a loud noise.
- Agent
Thanks for calling. I've logged that as a task in the Maintenance project. Can I get your name and a good number to reach you?
- Caller
It's Maria Lopez, 555-0142.
- Agent
Got it, Maria. The technician team will see the task today and call you to confirm a time before Friday.