Checking on an existing order
- Caller
Hi, I'm calling about my install. My name is Dana Reyes, and I was told it would be scheduled this week.
- Agent
Hi Dana, let me check that for you. I can see your installation on the Scheduling board. It's currently set for Thursday at 10:30 AM with Marcus.
- Caller
Great, can you move it to Friday afternoon instead?
- Agent
I can do that. I've updated the date to Friday and added a note so Marcus knows about the change. Would any time after 1 PM work?