Modem MCP

Connect Modem MCP so your agent can look up customer feedback and manage your projects and contacts by phone.

Modem MCP keeps your customer feedback, topics, people and companies in one place. Connect it to AgentCalls and your agent can search what customers have said, add a new contact or company during a call, and tidy up topics and records without you opening the dashboard. Your agent works from the same account you use, so what it changes is what you see.

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What your agent can do with Modem MCP

Search synthesized customer feedback during a call and answer questions about recurring issues
Create new companies and add people to them while you are on the phone with a caller
Merge duplicate people, companies or topics so your records stay clean
Bulk update topics, for example archiving old themes or changing priorities
Check the status of a long-running Modem agent conversation and report back

Modem MCP exposes 15 actions. You choose which ones the agent may use and whether each runs during or after the call.

Example calls

A manager asks what customers are saying about delivery

Caller
Hi, this is Dana from Northside Bakery. Can you tell me what customers have been saying about delivery this month?
Agent
Sure, Dana. Delivery has come up in about forty pieces of feedback this month. Most of it is about late morning drops, and a smaller group mentions packaging. Do you want the top three themes?
Caller
Yes, just the top two.
Agent
Late morning arrivals are the biggest one, then crushed packaging on the cake orders. I can add a topic for the packaging issue so it is tracked separately.

A new supplier needs a company record

Caller
It's Marcus from Calder Print. Can you add me and my colleague Ana to your records? We're the new supplier contacts.
Agent
Of course, Marcus. What is the company name, and what is Ana's email?
Caller
Calder Print Ltd, and ana@calderprint.co.uk.
Agent
Done. Calder Print Ltd is created, and you and Ana are both linked to it. You will get a confirmation email shortly.

Following up on a long-running analysis

Caller
Hey, I started a review of the spring menu feedback yesterday. Is it finished?
Agent
Let me check. The run is still in progress and about two thirds complete. It should finish within the hour.
Caller
Great, can you call me back when it's done?
Agent
Yes. I will call you on this number once the results are ready this afternoon.

How to connect Modem MCP

1
Create your agent
Sign up to AgentCalls, pick an English or Arabic voice and write what the agent should know and do in plain language.
2
Connect Modem MCP
From Integrations in the dashboard, choose Modem MCP and enter the connection details from your Modem MCP account settings.
3
Choose the actions
In the agent editor, enable the Modem MCP actions the agent may use and set each to run during the call or afterwards. Then test it from your browser.

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Questions, answered.

Does Modem MCP work during the call or only afterwards?

Both. Your agent can search feedback, create records and check runs while the caller is on the line, and it can also follow up later with an outbound call once a result is ready.

What do I need to connect Modem MCP?

You need an account with Modem MCP and its credentials from the tool's settings. Sign in from the AgentCalls dashboard, open Integrations, choose Modem MCP and enter your credentials. Connecting integrations requires the Growth plan or higher.

Can my agent delete or undo changes in Modem MCP?

Your agent can merge records and cancel a running analysis, but completed actions are not reversed by a cancel. Review merges in Modem MCP if you want to check them.

Page drafted from the tool's public description and reviewed automatically for accuracy of claims

Put your agent to work with Modem MCP.

Connect in minutes, test from your browser, go live on a number in the US, UK or Gulf. Free to start, no card needed.